How to Build a More Creative Workforce
In an age of productivity and new technology, Alycia Meyers urges credit unions to slow down and take a step back from innovation to focus on creativity, remembering that one cannot happen without the other.
Weathering Changes to Your Payments Platform
Changes to your EFT processor have the potential to disrupt your credit union; leaving you scrounging for information and with an excess of leftover cards. Thankfully, Tim Riordan has some tips to make the process as painless as possible.
Foundation Documents: When Words Matter
In honor of Juneteenth, Chip Filson looks at the foundational documents of America and ponders whether or not credit unions have such documents, and what those documents may say about credit unions.
Email is Out of Control
The constant, never-ending flood of emails most people receive these days often leads to things getting lost in the chaos. Thankfully, Amber Overla offers advice on how to keep your inbox clear and restructure your email patterns.
Exploring the Benefits of Electronic Documentation
In the current digital age, implementing an electronic documentation strategy of some kind is as essential as keeping the lights on. Matt Frizzle shares some of the benefits of adopting such a strategy and how you can get started.
Toastmasters Skills: Time to Tremble, Trust, and Try
Timekeepers, in both Toastmasters and outside of it, play an important role in helping those around them make the most of every moment. Casey Folkertsma shares how you can be a better Timekeeper for yourself and others.
A Credit Union-Like Story: The Bank of Dave
Chip Filson discusses the story (and now film) of Dave Fishwick, a British resident who sought to shake up the financial industry in the UK.
Three Essentials to Great Customer Service: The Secret Ingredients of Success
Stuart Kuzik and Sky Alvarado of CU*NorthWest share their organization’s three secret ingredients to great customer service in the credit union industry and how you can incorporate them into your recipe.
Should You Offer Rewards For Your Card Holders?
Do you offer card rewards to your members? If not, Nicole Cooper has some insight on the benefits these programs bring to both members and the credit union, and why your credit union should take advantage of those.
The Skill of Keeping Honest People Honest
Chip Filson discusses the most critical aspect of leadership and how the barriers we erect reduce, but don’t eliminate temptation.
