A Startup Story: The Decatur-Wabash Credit Union
Chip Filson shares the account of one credit union’s beginnings, its rise to one of the biggest credit union lenders in the country, and wonders what became of it.
What Cooperative Owners Should Know When Their CEO Buys a Bank
When credit unions buy banks, using their members’ cash as the means of sale, credit unions have a responsibility and obligation to disclose information to their member-owners, says Chip Filson.
NCUA Turns to Exit Stage Right in Examinations
Chip Filson reacts to the NCUA’s change in examination rules and the potential fallout that may arise as a result of less oversight and supervision from the organization may have on the movement.
We Still Need Small Credit Unions!
In a sea of mergers, small credit unions are slowly disappearing beneath the waves. Credit union veteran Walter Merkle discusses why we are losing these desperately needed institutions and what actions can be taken to save them before it’s too late.
What Are You Going to Do With the Cost Savings in Your Contact Center?
Artificial intelligence shouldn’t take jobs, it should change them, busying itself with routine, mundane tasks and freeing up employees for more meaningful work. In the wake of this change, Rick DeLisi asks credit unions how they will reallocate their resources and reinvest in their teams.
Credit Union Members on Housing’s Margins
With foreclosures and evictions on the rise, Chip Filson asks credit unions an important question: if credit unions don’t help members of their community on the margins, who will?
The Digital Future: Analyzing Online-Only Credit Unions
As members’ preference continues trending toward digital banking, Kendra Erickson analyzes the strengths, weaknesses, opportunities, and threats of online-only financial institutions that cater to these preferences.
Data Processing for Credit Unions: Balancing Compliance, Innovation, and Member Trust
Operational expert Jeff Miller shares why credit unions need to be utilizing their data as critical infrastructure through which to build credit union processes around, instead of simply compiling and storing it for a later day that may never come.
Which Members to Serve In a Bifurcated Economy?
In a bifurcated economy, Chip Filson asks how credit unions are meant to prioritize member needs when some are thriving and others are drowning.
Would Members Say This About Your AI Chat Service?
In the age of AI everything, Chip Filson issues a reminder to credit unions’ distinguishing factor is strong member service provided through genuine human connection.
