The New Capital: Member Data
Chip Filson covers member data as the “new capital” and why credit unions should be teaching members to protect and value their own data.
Michigan Credit Unions Buy Back Medical Debt for Over 3,000 Community Members
Jim Smith details how nine Michigan credit unions banded together to provide medical debt forgiveness for over 3,000 community members, proving that the true focus of credit unions is all about people.
Is Your Credit Union Helping You Plan for Retirement?
Is your credit union going above and beyond to help you properly manage and save for retirement, or simply offering the same as everyone else? Barb Cooper needed more from her retirement accounts – and she found it.
Are You Doing Your Imaging Due Diligence?
There’s always room for error, even with the best systems. That’s why John Beauchamp wants to make sure you’re doing your imaging due diligence, so you’re ready for whatever comes your way.
Why Financial Disruption is an Attractive Fintech Opportunity
Chip Filson details why high barriers to entry are forcing new innovation to take less traditional forms in the financial industry.
An Evolving Perspective on Credit Union Tools
As a 40-year credit union veteran, Mary VanAntwerp has seen a lot of changes in the way credit unions adapt new technology. As the tools change – so do her expectations and opinions of what they should do.
Lessons from the For-Profit Sector: Corporate Governance
The financial crisis and high profile failures of companies like Enron has prompted companies to take a harder look at their oversight and board governance. Chip Filson looks at those measures and wonders if credit unions should be doing the same.
Why Aren’t Credit Unions Robbed in Movies?
If you’re an avid movie goer, you might have noticed that you don’t see credit unions in films that often. Is this irrelevant? Or does it signal a lack of brand awareness or a marketing shortcoming in the industry? Emily Claus has some theories.
What Millennials (and Pretty Much Everyone Else) Want
Millennials tend to be a bit of a head scratcher when it comes to guessing what will appeal to them the most. Thankfully, Megan Ernsberger has solved the mystery, and as it turns out, they’re just like everyone else!
What Goes On in a Co-Op’s Suggestion Box?
Suggestion boxes have taken many shapes and forms over the years, but what hasn’t changed is how frustrating they can be. Dawn Moore ponders the proper procedure for handling suggestions, especially when you’re the owner.
