Quality Control Analyst or Artist? What’s the Difference?
Art and science, on paper, can appear to be opposites. But more often than not, Allyn VanDyk argues, the two work together and it can be easy to find the creativity in seemingly scientific processes, including software quality control.
An Initial Reaction to the NAFCU-CUNA Merger
After the recent announcement of CUNA and the NAFCU’s intended merger, Chip Filson discusses the possible ramifications such a move could have on the credit union industry.
Digital and Branching Options
While digital strategies continue to be the hot topic within the credit union industry, Chip Filson says in-person is both sticking around and even growing among retailers, and some credit unions are paying attention.
First Lessons from a Credit Union’s CUSO’s Public Offering
Valuable lessons can be learned from Partner Colorado Credit Union and their CUSO subsidiary Safe Harbor Financial. Chip Filson shares what happened when Safe Harbor went public, and what credit unions might learn from the episode.
Don’t Let New Technology Determine Your Strategy
John Beauchamp urges credit unions not to invest in new technology for the sake of being trendy and to remember that technology is meant to support a credit union’s strategy, not dictate it
The Legacy Effect of Credit Unions
As charitable organizations ask Chip Filson to become a legacy member, he reflects on one credit union’s lasting legacy and urges others to pay tribute to their founding and the reason they are around today.
Keeping Members Where They Are: Outdated Fields of Membership
As digital services and banking experiences become the new norm, traditional field of membership designations have become outdated and restrictive, hurting both credit unions and members alike, argues Emily Claus.
Onboarding: Making the First Day a Success
While there is no instant cure for first day nerves, Kasey Olchowski shares how credit unions can ensure new employees feel comfortable and confident starting their new position.
Respecting Cooperative Owners: The One Thing Essential
As the way in which credit unions interact with members has changed, so to have our attitudes regarding their role: owners or customers? Chip Filson discusses why it is so important to maintain members’ relationship with the credit union as owners.
Teamwork Makes the Dream Work
Creating a team and setting them to work is not enough to ensure its success, argues Julie Gessner. Great teams are developed by building a culture of trust and collaboration that is guided by a strong mission statement for the credit union.
