NCUA Turns to Exit Stage Right in Examinations
Chip Filson reacts to the NCUA’s change in examination rules and the potential fallout that may arise as a result of less oversight and supervision from the organization may have on the movement.
We Still Need Small Credit Unions!
In a sea of mergers, small credit unions are slowly disappearing beneath the waves. Credit union veteran Walter Merkle discusses why we are losing these desperately needed institutions and what actions can be taken to save them before it’s too late.
What Are You Going to Do With the Cost Savings in Your Contact Center?
Artificial intelligence shouldn’t take jobs, it should change them, busying itself with routine, mundane tasks and freeing up employees for more meaningful work. In the wake of this change, Rick DeLisi asks credit unions how they will reallocate their resources and reinvest in their teams.
Credit Union Members on Housing’s Margins
With foreclosures and evictions on the rise, Chip Filson asks credit unions an important question: if credit unions don’t help members of their community on the margins, who will?
The Digital Future: Analyzing Online-Only Credit Unions
As members’ preference continues trending toward digital banking, Kendra Erickson analyzes the strengths, weaknesses, opportunities, and threats of online-only financial institutions that cater to these preferences.
Data Processing for Credit Unions: Balancing Compliance, Innovation, and Member Trust
Operational expert Jeff Miller shares why credit unions need to be utilizing their data as critical infrastructure through which to build credit union processes around, instead of simply compiling and storing it for a later day that may never come.
Which Members to Serve In a Bifurcated Economy?
In a bifurcated economy, Chip Filson asks how credit unions are meant to prioritize member needs when some are thriving and others are drowning.
Would Members Say This About Your AI Chat Service?
In the age of AI everything, Chip Filson issues a reminder to credit unions’ distinguishing factor is strong member service provided through genuine human connection.
Signs Your Website Needs a Refresh
Web Developer Sam Lechenet shares the surefire warning signs that your credit union website is in desperate need of a new coat of paint, some back-end fixes, or an improved user experience and why putting off those improvements may cost you members.
Less Artificial, More Intelligent
In the overwhelming world of AI technology, chatbots are usually top of the list for credit unions to take on. But not all chatbots are made equal, nor do they offer the same outcomes and member experience. Ellis Stefanovsky provides insight into the world of AI chatbots and which type credit unions should be adopting for hand-tailored member support.
