Get to Know the Client Services and Education Team
Kasey Olchowski, Manager of the Client Services and Education Team at CU*Answers, offers some insight on the inner working of her team including their training, their mentorship program, and the support they offer to credit unions around the country.
Onboarding: Making the First Day a Success
While there is no instant cure for first day nerves, Kasey Olchowski shares how credit unions can ensure new employees feel comfortable and confident starting their new position.
The Benefits of Virtual Office Hours
Virtual Manager Kasey Olchowski shares her approach to virtual office hours and how they helped her stay engaged with her team from the other side of the country.
From Manager to Virtual Manager: Methods for Staying in Contact with Your Team
While many of us are getting ready to return to our offices and desks, others are seeing work from home turn into a completely virtual position now and in the future. Whether in different offices or remote, how can managers help their teams in a virtual environment in the long term? Kasey Hawkins has a few ideas.
To My Credit Union: Help Me Break Up With the Banks!
This Valentine’s Day, Kasey Hawkins is looking to break up with the banks by calling on her credit union to make an appealing offer and lure her away from the clutches of big banks once and for all. Will she succeed?
The Need for “Around-The-Clock” Customer Service
Living the nine to five life can make it difficult to do business with your credit union. Kasey Hawkins sees the need for around-the-clock customer service, and she has a few ideas on how her (and your) credit union can achieve that.
