Reputational Risk Officially Removed from NCUA Exams
In response to the Guaranteeing Fair Banking for All Americans Executive Order, the NCUA has confirmed that as of September 25th, reputational risk will no longer be considered in examinations, Emily Claus reports.
We Still Need Small Credit Unions!
In a sea of mergers, small credit unions are slowly disappearing beneath the waves. Credit union veteran Walter Merkle discusses why we are losing these desperately needed institutions and what actions can be taken to save them before it’s too late.
The Cost of Winning: Why Zero-Sum Thinking is Poisoning the Credit Union Movement
In an age where members belong to several financial institutions, Jeffrey Kusler explains why credit unions retaining a zero-sum thinking approach does little but pit credit unions against each other, opposing our cooperative foundations.
What Are You Going to Do With the Cost Savings in Your Contact Center?
Artificial intelligence shouldn’t take jobs, it should change them, busying itself with routine, mundane tasks and freeing up employees for more meaningful work. In the wake of this change, Rick DeLisi asks credit unions how they will reallocate their resources and reinvest in their teams.
Credit Union Members on Housing’s Margins
With foreclosures and evictions on the rise, Chip Filson asks credit unions an important question: if credit unions don’t help members of their community on the margins, who will?
The Digital Future: Analyzing Online-Only Credit Unions
As members’ preference continues trending toward digital banking, Kendra Erickson analyzes the strengths, weaknesses, opportunities, and threats of online-only financial institutions that cater to these preferences.
Data Processing for Credit Unions: Balancing Compliance, Innovation, and Member Trust
Operational expert Jeff Miller shares why credit unions need to be utilizing their data as critical infrastructure through which to build credit union processes around, instead of simply compiling and storing it for a later day that may never come.
NCUA to Host Board Meeting This Week Amidst Ongoing Legal Battle
The NCUA announced its intention to host a board meeting on September 18th, the first since the reinstatement of board members Harper and Otsuka was stayed by an appeals court, reports Emily Claus.
Lipstick on a Pig: What Credit Unions Can Learn from the Cracker Barrel Rebrand Mess
Taking notes from the Cracker Barrel rebrand fiasco, marketing expert Bo McDonald shares how credit unions can avoid the same fate and steer clear of needless rebrands while still building your brand.
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