The Importance of Product Maintenance
Too often, credit unions roll out a product only to forget about it and any potential updates or improvements the product might need. Kristian Daniel emphasizes the importance of continuous product maintenance and the possible ramifications of failing to do so.
Celebrating Business Continuity Awareness Day
As his CUSO gears up to celebrate its annual Business Continuity Awareness Day, Patrick Schumaker reflects on the importance of business continuity, its role in any organization, and why your credit union should get involved in the festivities.
Redefining Resilience for Today’s Credit Unions
As businesses wait for the world around them to get back to normal, Jim Lawrence argues there is no “getting back” to how things were, and credit unions must adapt, look ahead, and be resilient in order to meet the challenges facing them today.
Unlocking the Power of Financial Ratios Part One
Bob Frizzle, Patrick Sickels, and Christen Lipschutz explain some helpful ratios to use when looking to determine a CUSO’s financial stability.
The Change Cycle: The Importance of Never Missing a Step
Implementing a change at your credit union without taking the proper steps can have a ripple effect of negative outcomes. AVP of Operations Jeff Miller covers the steps to change and why each is as critical as the last.
Important Ratios to Understand Your Credit Union’s Performance
As we continue our series on financial literacy basics for credit unions, Esteban Camargo gives some commonly used ratios and benchmarks some attention, explaining what they are, how they are, how they’re calculated, and what they’re used for.
Operational Change at the Core is a Critical Skill Set
Operations Manager Jeff Miller discusses the complexity that comes along with consistently updating and improving on products, and what his team is doing to make this process a priority.
Rethinking Traditional Operations Management at the Core
CUSO Magazine sat down with Jim Lawrence, VP of Business Continuity and Operations for CU*Answers, to discuss his CUSO’s collaboration between Operations Management and Business Continuity and why others might want to consider following their lead.
Operations: A Necessary Paradox
Jeff Miller tells the tale of the invisible hero working day and night to keep your credit union running. However, once you notice him, it’s because something’s gone wrong. His name: Operations.
Get to Know Jeff Miller, OpsEngine Business Development Manager
Get to know CU*Answers’ OpsEngine Business Development Manager Jeff Miller. We sat down with him and asked him a few questions about OpsEngine and the work they do for the cooperative CUSO.
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