Redefining Resilience for Today’s Credit Unions

Redefining Resilience for Today’s Credit Unions

As businesses wait for the world around them to get back to normal, Jim Lawrence argues there is no “getting back” to how things were, and credit unions must adapt, look ahead, and be resilient in order to meet the challenges facing them today.

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Unlocking the Power of Financial Ratios Part One

Unlocking the Power of Financial Ratios Part One

Bob Frizzle, Patrick Sickels, and Christen Lipschutz explain some helpful ratios to use when looking to determine a CUSO’s financial stability.

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The Change Cycle: The Importance of Never Missing a Step

The Change Cycle: The Importance of Never Missing a Step

Implementing a change at your credit union without taking the proper steps can have a ripple effect of negative outcomes. AVP of Operations Jeff Miller covers the steps to change and why each is as critical as the last.

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Important Ratios to Understand Your Credit Union’s Performance

Important Ratios to Understand Your Credit Union’s Performance

As we continue our series on financial literacy basics for credit unions, Esteban Camargo gives some commonly used ratios and benchmarks some attention, explaining what they are, how they are, how they’re calculated, and what they’re used for.

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Operational Change at the Core is a Critical Skill Set

Operational Change at the Core is a Critical Skill Set

Operations Manager Jeff Miller discusses the complexity that comes along with consistently updating and improving on products, and what his team is doing to make this process a priority.

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Rethinking Traditional Operations Management at the Core

Rethinking Traditional Operations Management at the Core

CUSO Magazine sat down with Jim Lawrence, VP of Business Continuity and Operations for CU*Answers, to discuss his CUSO’s collaboration between Operations Management and Business Continuity and why others might want to consider following their lead.

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Operations: A Necessary Paradox

Operations: A Necessary Paradox

Jeff Miller tells the tale of the invisible hero working day and night to keep your credit union running. However, once you notice him, it’s because something’s gone wrong. His name: Operations.

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Get to Know Jeff Miller, OpsEngine Business Development Manager

Get to Know Jeff Miller, OpsEngine Business Development Manager

Get to know CU*Answers’ OpsEngine Business Development Manager Jeff Miller. We sat down with him and asked him a few questions about OpsEngine and the work they do for the cooperative CUSO.

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How Necessity Has Driven the Evolution of Operations

How Necessity Has Driven the Evolution of Operations

What’s happened to Operations in the 23 years since Jack Carpenter first started working for CU*Answers? Read to see how the processes have evolved to match a growing client base and new hurdles.

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What Have I Got in My Pocket? (Hint: it’s not a ring)

What Have I Got in My Pocket? (Hint: it’s not a ring)

What do you tell your friends when they ask where your nearest branch is? For Jeff Miller, it’s not far. He shares the in-and-outs of mobile remote deposit capture, its benefits, and everything you need to consider when launching it at your credit union.

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