Would You Like Some Catsup? A Journey in Customer Service Excellence

Would You Like Some Catsup? A Journey in Customer Service Excellence

Julie Gessner tackles the importance of good customer service and brick and mortar stores in a tale of credit unions, wayward road trips, and a need for some catsup.

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Takeaways from the 2019 CU*Answers Leadership Conference

Takeaways from the 2019 CU*Answers Leadership Conference

CU*Answers held its Annual Leadership Conference discussing the future of the industry and of CU*Answers as it moves forward into 2020. Check out the key takeaways from each section of the event!

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What Have I Got in My Pocket? (Hint: it’s not a ring)

What Have I Got in My Pocket? (Hint: it’s not a ring)

What do you tell your friends when they ask where your nearest branch is? For Jeff Miller, it’s not far. He shares the in-and-outs of mobile remote deposit capture, its benefits, and everything you need to consider when launching it at your credit union.

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The Five Keys to Internet Retailing

The Five Keys to Internet Retailing

What does it take to be a great internet retailer? CU*Answers CEO Randy Karnes shares his top 5 traits that every person should have to find success online. So stay aggressive, don’t dally, default to action, and read on!

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The CU*Answers Store, a Case Study for Internet Retailing, Proves the Model with Its Two Year Anniversary

The CU*Answers Store, a Case Study for Internet Retailing, Proves the Model with Its Two Year Anniversary

What would it look like to turn your credit union website into a digital storefront for your members? CU*Answers reflects on two years of its Online Store, the success it’s achieved and where it hopes to go moving forward.

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Store Days Keep CU*Answers Team Focused on Internet Retailing

Store Days Keep CU*Answers Team Focused on Internet Retailing

The continuous improvement focus of Store Days improves the documentation and information sharing for CU*Answers clients. Additionally, concentrating on the quality and centralizing of resources into the store assists in the knowledge sharing of CU*Answers staff.

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Takeaways from the CU*Answers CEO Strategic Developers Boot Camp

Takeaways from the CU*Answers CEO Strategic Developers Boot Camp

A week of intense debate and brainstorming between credit union CEOs, high level managers, and CU*Answers staff, during which overarching strategies for the future of internet retailing, teller platforms, and online and mobile tools were discussed.

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5 Things To Know About CU*Answers CEO Strategic Developers Boot Camps

5 Things To Know About CU*Answers CEO Strategic Developers Boot Camps

Signalling a change in how CEOs and their business development executives can participate in creating the solutions our network will take to market, we’ll interact with CEOs and senior-level executives in our CUSO community who have a builder’s soul and want to work with us to build a future, based on what we all want to own and use.

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