Julie Gessner tackles the importance of good customer service and brick and mortar stores in a tale of credit unions, wayward road trips, and a need for some catsup.
CU*Answers held its Annual Leadership Conference discussing the future of the industry and of CU*Answers as it moves forward into 2020. Check out the key takeaways from each section of the event!
What do you tell your friends when they ask where your nearest branch is? For Jeff Miller, it’s not far. He shares the in-and-outs of mobile remote deposit capture, its benefits, and everything you need to consider when launching it at your credit union.
The CU*Answers Store, a Case Study for Internet Retailing, Proves the Model with Its Two Year Anniversary
What would it look like to turn your credit union website into a digital storefront for your members? CU*Answers reflects on two years of its Online Store, the success it’s achieved and where it hopes to go moving forward.
The continuous improvement focus of Store Days improves the documentation and information sharing for CU*Answers clients. Additionally, concentrating on the quality and centralizing of resources into the store assists in the knowledge sharing of CU*Answers staff.
A week of intense debate and brainstorming between credit union CEOs, high level managers, and CU*Answers staff, during which overarching strategies for the future of internet retailing, teller platforms, and online and mobile tools were discussed.
Signalling a change in how CEOs and their business development executives can participate in creating the solutions our network will take to market, we’ll interact with CEOs and senior-level executives in our CUSO community who have a builder’s soul and want to work with us to build a future, based on what we all want to own and use.