Educating People on Credit Unions: Missed Opportunities and Misconceptions
A startling number of people know absolutely nothing about credit unions. Do they have mobile banking? Are they open for anyone to join? Are they even insured? Coming from the perspective of someone who once believed these things, Emily Claus examines the most common misconceptions regarding credit unions and where they can be corrected.
Take a Step Back to Plan Your Backup Strategy
Chris Shelton know that when it comes to planning your credit union’s backup and retention plan, it can be difficult to understand all the components that go into storing data and what will work best for your credit union. Thankfully, he’s here to help you figure it out.
Operations: A Necessary Paradox
Jeff Miller tells the tale of the invisible hero working day and night to keep your credit union running. However, once you notice him, it’s because something’s gone wrong. His name: Operations.
Decade in Review: Ten Big Things That Happened to the Credit Union Industry in the 2010s
As we dance off into a new decade, Emily Claus takes a look behind to examine the top trends, technologies, and moments that defined the credit union industry in the 2010s.
An Effective Process for Training New Team Members
Everyone learns in different ways, meaning it can be hard to know what methods will work best for new team members. Vice President of Client Services and Education, Laura Welch-Vilker offers insight into the most effective ways to train your new credit union staff, and what will provide the best long-term retention and understanding.
Board Member Liability in an Age of Litigation Part 2: Insurance and Fraud Prevention
In the second part of his educational series on board member liability, Patrick Sickels discusses insurance coverage that can protect a board, and the issues that can arise when the board isn’t ensuring a strong supervisory committee.
Board Member Liability in an Age of Litigation Part 1: Duties and Case Studies
In a time of growing legal pressure for credit union board members, Patrick Sickels covers the most important legal requirements and case study examples in this two part series.
Get to Know CU*Answers Client Services and Education leaders Laura Welch-Vilker and Kasey Woodhead
Get to know Laura Welch-Vilker, CU*Answers VP of Client Services and Education, and Kasey Woodhead, Client Services assistant manager. We sat down with them and asked him about the Western Region Shift at CU*Answers, and what that’s meant for the team and clients.
