Takeaways from the 2026 CU*Answers Leadership Conference
CU*Answers held its Annual Leadership Conference discussing the future of the industry and of CU*Answers as it moves forward into 2027. Check out the key takeaways from each section of the event!
Financial Freedom: When AI and Human Experience Work Together
Financial educator Tom Mathews explains why AI is a great partner for financial information, but a terrible one for financial advice, and how by merging AI knowledge with human trust and understanding, credit unions can put members on the best path forward.
Senate Banking Committee Holds Hearing on Artificial Intelligence and its Role in Financial Services
Last week, the Senate Banking Committee held a meeting on “AI and the American Dream: Promoting Innovation, Affordability, and American Dominance.” CUSO Magazine’s Esteban Camargo reports on the hearing and what America’s Credit Unions is urging regulators to do with respect to credit unions and their use of AI.
Using AI to Better Member Experiences
Dan Michaeli from Glia shares a new benchmark study that shows how AI can deepen member relationships by allowing credit union staff to focus on what really matters: being there when the member needs them most.
Future or Fiction: The AI Takeover
As headlines market the rise of AI and promote the doom and gloom idea that we’re all going to lose our jobs to these machines, Alex Fleming encourages everyone to take a breath and look situation in a more nuanced way than clickbait headlines allow.
AI is Replacing Your Credit Union as Your Member’s Financial Advisor
In their continued search for trusted and accessible financial education resources, members are turning en masse to artificial intelligence, trusting it to guide their financial decisions. Emily Claus discusses the appeal, but also why handing the piggy bank over the AI is ultimately a mistake.
NCUA Shares Its Newest Five Year Strategic Plan
The National Credit Union Administration released its 2026-2030 Strategic Plan. CUSO Magazine’s Esteban Camargo summarizes the NCUA’s goals and objectives.
You’ve Implemented AI: Now What?
As organizations are herded toward more and more AI programs, Dave Wordhouse offers words of advice on what to do with those AI systems after they’ve been implemented to ensure safety and soundness.
How Credit Unions Can Beat the Megabanks and Neobanks
In a banking world rife with banking options, from megabanks to trendy neo banks, credit unions can feel overwhelmed by the compeititon. Rick DeLisi explains how credit unions can take advantage of new technology to beat them at their own game.
3 Mistakes Credit Unions Should Avoid in AI Adoption in 2026
As credit unions rush to add AI to just about everything, Saeid Kian explains where most mistakes in AI adoption occur and how your credit union can avoid those pitfalls.
