NCUA’s Leadership in an Emergency
What is the role of the NCUA in an emergency? Chip Filson argues that the less they involve themselves, the better off the industry will be.
Using Audits as Assets
Audits don’t have to be scary, nor do they have to be without rewards. Chief Financial Officer Bob Frizzle shows you how to get the most out of your audits and turn the inconvenience into an asset.
The Five Keys to Good Customer Service Part Two: The Customer May Not Always Be Right, But Neither Are You
“The customer is always right” is a saying as old as time, though it’s certainly not always accurate. Client Service Representative Morgan VanEnk reminds customers and workers alike that neither one is always correct, and working together is the best way to get any problem solved.
The Key to Internal Fraud Controls? Get Back to the Basics
Due to recent high profile embezzlement cases, Jim Vilker argues that what the industry really needs is to slow down, check all the boxes, and get back to the basics of internal auditing.
Edward Filene, Father of the American Credit Union System
Joanna Eckrich explores the life of Edward Filene, the Father of the American Credit Union System, on his inspiration for, and journey to bringing credit unions to America.
Get to Know Ken Vaughn, Vice President of MTG Product Design and Business Development
CUSO Magazine sat down with the Vice President of MTG Product Design and Business Development, Ken Vaughn, to learn more about his role at CU*Answers and what the Mobile Technologies Group is all about.
Presenting the Right Message About Credit Unions in Today’s Crisis
Credit unions facing an economic downturn need to avoid being swayed by the doomsayers, says Chip Filson. The most important thing for credit unions is in how they respond.
Recapping the May 2020 NCUA Board Meeting
What happens when a board chair takes for granted the votes he receives in his favor? Vic Pantea deliverers notes on the May NCUA Board Meeting and wonders what went wrong for Chairman Hood as the board voted on an interim final rule concerning credit union overdraft policies.
Better Together
Frankenmuth Credit Union CEO Vickie Schmitzer reflects on the industry-wide response to coronavirus and how we move forward in the coming weeks.
The Strategy Behind Dual Bill Pay Vendors
A dual bill pay system can help credit unions save money when looking for an early deconversion. But how does it work, and what does it mean for your members? Nicole Cooper provides insight into the strategy.
