Are Vendors Asking for Too Much Data?
As FinTechs continues to appear, credit unions are discovering that varying vendors are asking for increased access to member data. But how do you discern what data is worth sharing and to what vendors? Brian Maurer weighs in.
The Five Keys to Good Customer Service Part Three: Build a Best Practice
In part three of her series on providing excellent customer service, Morgan VanEnk shares the wonders and benefits of keeping a best practice not only for yourself, but for your team.
Coronavirus Could Speed the End of Cash
Ed Jesionowski ponders the future of mobile and contactless payments in a post COVID-19 world, and asks if our newly ingrained social distancing habits will mean the end of cash.
Thoughts on Mergers: The Tallest Candlestick Ain’t Much Good Without a Wick
Is the race to merge folly? Chip Filson believes that by discarding member focus and legacy for the sake of growth we undermine the public’s faith in cooperative design. And that might spell disaster for credit unions in the long run.
Is Your CUSO Ready to Take on the CUSO Challenge?
Looking to inspire CUSOs to take on a larger role in the credit union industry, Variable Ventures and their partner NACUSO have created the CUSO Challenge, with five initiatives for CUSOs to support.
Sales (and Life) Lessons from the Golf Course
Taking inspiration from a childhood story, Scott Collins reflects on how the lessons he’s learned on the golf course translate to lessons in sales.
Are Your Design Tools Actually Hurting You?
Big companies such as Microsoft and Adobe offer big discounts and convenience for purchasing their product set as a whole, but is depending on one set of products putting you at risk? Travis Root says yes.
Continuity at the Core: Continuity Strategies
In part three of his series on business continuity, Jim Lawrence discusses strategies in four distinct areas of your credit union to help eliminate downtime and stay on a budget.
The Importance of Email Testing
There are numerous ways to share information with your members, but email is by far the most effective and widely used. Victoria Thornton shares some best practices for sending mass marketing emails, and why its essential to test before you send.
The Cooperative System’s Unique Capabilities In a Crisis
Cooperatives are uniquely positioned to respond well to crises thanks to their ownership structure and mission. But responding well takes more than just that. Chip Filson details what credit unions and their leaders need to do in those situations.
