Staying In One’s Lane
In an effort to grow, financial institutions are at risk of veering in directions that do not align with their foundations or their members’ best interests, argues Chip Filson, who urges credit unions to stay in their lane.
NCUA Passes Rule to Remove Barriers to Credit Unions Working with Fintechs
During its eighth open meeting of 2023, the NCUA Board unanimously approved a new rule that will improve the ability of federally insured credit unions (FICUs) to partner with financial technology companies, reports CUSO Magazine’s Esteban Camargo.
The Power of Empathy in Sales
When it comes to sales, it can be all too tempting to put the money before the member. Sales expert Nick Green provides insight on how selling with empathy builds trust and creates a member-first mentality that can lead to more cross-selling success.
Save Time, Increase Revenue, and Create a Robust Customer Experience with AI Chatbots
In the new wave of AI technologies and applications, Web Applications Developer Casey Smith urges credit unions to consider the benefits of adding an AI chatbot to their websites to assist members at all hours of the day/
Resumes Almost Always Lie: How to Identify the Right Talent and Interview Through the Façade
No resume is a completely accurate representation of a candidate, they are curated and often exaggerated snapshots of what the applicant wants you to see. Phil Bacalia offers advice on how to find the true person beneath the resume jargon and determine the best candidate for the position.
Flood Insurance Program to Expire Unless Congress Acts Quickly
On Sept. 30—the end of the fiscal year—the authorization for the NFIP to write new policies expires, which could cause the postponement of thousands of home purchases, reports David Baumann of CUCollaborate.
Democratic Disruption at an Annual Meeting
Chip Filson shares the debate that occurred at SECU’s annual meeting and how it serves as a rare example of the often overlooked aspect of credit unions: coop democracy.
Liquidity and the Incremental Cost of Borrowing
Thanks to changes in the Federal Interest Rates affecting the need for increased liquidity, examiners are more careful than ever to insure credit unions are maintaining acceptable levels of liquidity. Jim Craven offers ways for credit unions to assess their liquidity and action steps they can take to meet these challenges.
Using AI to Assess and Understand Your Loan Portfolio Ahead of Student Loan Repayments
As the pause on student loan payments comes to an end and borrowers begin planning how this will impact their finances, Adine Deford shares how credit unions can use AI to understand who in their loan porfolio this may impact the most.
NAFCU Congressional Caucus Underway In D.C.
As NAFCU’s annual Congressional Caucus opens up in D.C. advocates are meeting with lawmakers to discuss key topics and issues facing the industry, reports Emily Claus.
