Surrogation: The Monster Lurking in Your Data
Are your key performance indicators Frankenstein’s monster? CUSO Magazine’s Esteban Camargo explains the perils of surrogation and how credit unions can avoid the trap of metrics running away with strategy.
The Coterminous Advantage
Negotiating vendor contracts all at once may seem overwhelming, but Ed Jesionowski argues that it gives the credit union a great advantage in the long run.
Trust, But Verify: How Not to Potentially Lose Out on Thousands
Are you putting your credit union at risk for losing thousands of dollars? Cody Smith argues that failing to validate results after a software change is released can lead to big losses over time.
Why Aren’t Your Members Attending Your Annual Membership Meeting?
Annual meetings are essential for keeping your member-owners informed and invested in the credit union, so how do you get your members in the door? Melissa Fulgenzi shares her thoughts after attending annual meetings at multiple credit unions.
Beware of Ideas That Are Not Your Business
John Beauchamp urges credit unions not to be blinded by flashy ideas and technologies that bring nothing to the business—or their members—except glitz and glamor.
Save Time with Good Record Keeping and Analysis
A little time spent now on tracking and analyzing your work can save you a lot of time later, says Andrew MacMillan. How will you incorporate analysis in your daily routines to improve your effectiveness?
Are You Spring Cleaning Your Documents?
It’s time to dust off your document storage and clean the cobwebs off! David Etterman wants to make sure your credit union has an effective method for keeping your documents clean and in order.
Managing Critical Vendor Relationships: More Process Than Tool
Having a vendor management tool can be a great boon, but it’ll take a sound plan and policy to manage your vendor relationships effectively. Jim Vilker shares his thoughts on what a good policy and procedures need to succeed.
Continuity at the Core: Testing and Exercising Your Response
In the sixth installment of his business continuity and disaster recovery series, Jim Lawrence discusses testing and exercising your response plan and why it’s so essential.
Archive Media: Better Safe Than Sorry
Just as you’d never drive a car without insurance or buy a laptop without a warranty, Scott Shippy encourages credit unions to be prepared and play it safe in regards to their data retention.
