Why Do Today’s Credit Union Thought Leadership Topics Create Doubt About the Future?
Are today’s credit union thought leaders helping or hurting the industry they hope to inspire? Randy Karnes addresses the risk of piling on expectations and best practices on credit unions, and the anxiety it might be creating.
Credit Unions: the Fight to Stay Relevant
As Money 20/20 takes off in Las Vegas this weekend, NACUSO’s Denise Wymore preps to moderate a debate between CU*Answers CEO, Randy Karnes, and Sarah Snell Cooke, of Cooke Consulting Solutions.
Credit Unions in the ’80s: A Trip Down Memory Lane
Times are rapidly changing, and while most eyes are on the future and what’s next, Angie Douglas is looking back at credit unions in the 80’s.
Data Presentations: It’s Not All About Making It Pretty
In the growing debate about the best way to present data, Sarah Ashby argues that it’s not about the look, it’s about the message.
Investing: Should Credit Unions Be Doing More for Their Members?
Investing can be a complicated process, it can be difficult to know where to start. Should your credit union be doing more to reach out and help you take those steps? Kyle Karnes says yes.
Recapping the July NCUA Board Meeting
What’s going on with the NCUA’s capital budget? Vic Pantea deliverers notes on the July NCUA Board Meeting and some reasonable questions about budget changes.
For the Love of Cold Calling
Not everyone is a fan of cold calling, but Connie Bradshaw can’t seem to get enough of it. Tackling her thoughts and methods, she details why she loves the practice – and you should too!
Explore Bankers’ Embarrassment Dot Com
Why did the American Bankers Association feel the need to hide behind a proxy for their explorecreditunions.com registration? Supervising Editor Esteban Camargo dives into the recent drama surrounding the ABA and why credit unions don’t need to resort to shady tactics.
Would You Like Some Catsup? A Journey in Customer Service Excellence
Julie Gessner tackles the importance of good customer service and brick and mortar stores in a tale of credit unions, wayward road trips, and a need for some catsup.
High Level Decision-Makers, Transparency, and Operating in the Weeds
When it comes to data analytics, how do you know when to dive into the details and when to take a step back? Josh Peacock is here to help you decide what is going to be most beneficial for you and your credit union, and how to not get lost in the weeds.
