In part two of her series on things credit unions need to be thinking about in the coming years, Emily Claus covers business continuity, the slow death of the checking account, and everything in between.
In response to last week’s article on things credit unions should focus on in 2021, Dawn Moore shares a story of two credit unions and how one excelled in member service during the pandemic while the other sat in silence.
2020 shook up the industry and its future trends all in one go. So what should credit unions focus on now? Emily Claus shares her input on Frank Diekmann’s list for ten things credit unions need to be focusing on in the coming years, as well as sharing ways credit unions can get started.
Chip Filson recounts the recent surprise one credit union faced when it received an unexpected response to a call for board candidates. What can credit unions learn from Frontwave to boost the candidate pools of their own board elections?
With the capabilities of modern technology, underserved communities are taking financing into their own hands and creating FinTechs tailor-made for their needs. Credit unions should reconsider how they’re reaching out, Emily Claus advises, or risk losing the communities they claim to serve.
Client Service Representative Jenn Baker reflects on her experience adjusting to remote work and how she managed to help her clients amid the chaos.
Recent high profile embezzlement cases and NCUA’s reticence to disclose information about them suggests a major problem, says Chip Filson. NCUA’s examination process has failed.