Five Keys to Good Customer Service Part Four: Hands-On Learning
In the fourth installment of her series on good customer service, Morgan VanEnk covers a vital technique to training new and old team members: hands-on learning.
Read This Not That: Tips for Capturing Your Reader’s Attention
When it comes to sending out emails, whether to members or staff, it may seem pretty straightforward. But if you want to really capture your readers attention, there are some steps you can take improve your communication quality. Andrew Macmillan has the good stuff.
This Year I Voted as a Credit Union Member and You Can Too!
In an interview with Trey Hawkins, Deputy Chief of Political Affairs at CUNA, Alycia Meyers details how CUNA is working to get more credit union members voting through their Credit Unions Vote initiative.
Edward Filene, Father of the American Credit Union System
Joanna Eckrich explores the life of Edward Filene, the Father of the American Credit Union System, on his inspiration for, and journey to bringing credit unions to America.
The Greatest Generation: What They Did for Credit Unions
As we celebrate the 75th anniversary of VE-Day, Chip Filson reflects on other contributions made by the Greatest Generation that helped shape the future of America.
Keyboard Shortcuts to Make Your Life a Little Easier
In an age where everything needs to be fast paced, knowing a good keyboard shortcut or two can help you keep up to speed. Sure, we all know how to copy and paste, but Mike Glazer has a few lesser-known tricks up his sleeve.
ACH: The Past, Present, and Future
As the demand for faster direct deposit and electronic payments increases, the Automated Clearing House is working meet expectations. Jeff Miller dives into the history of ACH and how it plans to keep up with future advancements.
Operations: A Necessary Paradox
Jeff Miller tells the tale of the invisible hero working day and night to keep your credit union running. However, once you notice him, it’s because something’s gone wrong. His name: Operations.
Decade in Review: Ten Big Things That Happened to the Credit Union Industry in the 2010s
As we dance off into a new decade, Emily Claus takes a look behind to examine the top trends, technologies, and moments that defined the credit union industry in the 2010s.
An Effective Process for Training New Team Members
Everyone learns in different ways, meaning it can be hard to know what methods will work best for new team members. Vice President of Client Services and Education, Laura Welch-Vilker offers insight into the most effective ways to train your new credit union staff, and what will provide the best long-term retention and understanding.
