New CU*Answers CEO Geoff Johnson Shares His Optimism for the Credit Union Industry
As he prepared to step into his new role as CEO of CU*Answers, Geoff Johnson sat down with the CUSO Magazine team to discuss the paths that led him here, his thoughts on the industry, and what he envisions for CU*Answers in the coming years.
Randy Karnes Reflects on Twenty-Seven Years of the Cooperative Difference
CU*Answers’ Randy Karnes sits down with CUSO Magazine to reflect on his time as CEO of the cooperative CUSO, what’s next for him, and his thoughts on what’s to come for the organization and credit union industry.
Cracking the Code: Millennials and Gen Z
Figuring out how to market to Millennials and Gen Z seems to be a riddle with no answer, but the code might have finally been cracked. Emily Claus dives into what younger generations want from the financial institutions and how your credit union can get on track.
Eleven More Things for Credit Unions to Think About in 2021 and Beyond
In part two of her series on things credit unions need to be thinking about in the coming years, Emily Claus covers business continuity, the slow death of the checking account, and everything in between.
Credit Union Employees and Members Join Together to Celebrate Credit Unions with #ILoveMyCreditUnion
On July 30th, 2021, hundreds of credit unions, leagues, and partners from around the globe came together on social media to show the world what makes credit unions great. Emily Claus shares the inspiration behind the day, the stories that were told, and the success of the event.
Ten Things for Credit Unions to Think About in 2021 and Beyond
2020 shook up the industry and its future trends all in one go. So what should credit unions focus on now? Emily Claus shares her input on Frank Diekmann’s list for ten things credit unions need to be focusing on in the coming years, as well as sharing ways credit unions can get started.
Underserved and Underbanked Communities Are Turning to FinTech
With the capabilities of modern technology, underserved communities are taking financing into their own hands and creating FinTechs tailor-made for their needs. Credit unions should reconsider how they’re reaching out, Emily Claus advises, or risk losing the communities they claim to serve.
Credit Unions vs. FinTechs: Competition or a Learning Opportunity?
After attending CO-OP Financial Service’s THINK event, Emily Claus debates the rising popularity of FinTech companies, their business models, and what threat they might pose to credit unions.
Cannabis and Credit Unions: House Passes the SAFE Banking Act
On April 19, 2021, the House officially passed the SAFE Banking Act, which aims to protect financial institutions servicing cannabis accounts. Emily Claus covers the path of the legislation, where it goes from here, and what its odds of success are.
The Evolution of Tellers: Past, Present, and Future
Emily Claus takes a trip through the evolution of the teller role and speculates what the future of the position may look like in the face of improving technology.
