Julie Gessner interviews 1st Street Credit Union President and CEO Arthur Hart on why his credit union has made staff training such an important part of their daily operations.
Everyone learns in different ways, meaning it can be hard to know what methods will work best for new team members. Vice President of Client Services and Education, Laura Welch-Vilker offers insight into the most effective ways to train your new credit union staff, and what will provide the best long-term retention and understanding.
Linda Stearns says if you’re offering it, you should be familiar with it. Take advantage of the best hands-on training available and try using your products!