eStatement Notifications: Useful or Useless?
Dawn Moore reflects over the history of electronic statements and ponders what purpose – if any – they currently serve for members.
Behind the Scenes of Quality Control
Vice President of Quality Control Mary VanAntwerp offers a special look behind the curtains of her department to reveal the secrets of software development and testing.
Would Your Electronic Document Process Take You to the Championship?
Coach Kyle Karnes wants to make sure your credit union team – and your electronic documents process – is ready to not just make it all the way to the big game, but take home the trophy.
Operational Change at the Core is a Critical Skill Set
Operations Manager Jeff Miller discusses the complexity that comes along with consistently updating and improving on products, and what his team is doing to make this process a priority.
The Four Primary Challenges Facing Credit Union CIOs Today and How to Address Them
CU*Answers CEO Randy Karnes discusses what he believes to be the four major things CIOs should be focusing on ensure their credit unions stay up-to-date and in the game.
Understanding the Member Perspective: An Experiment
Taking a step back from the CUSO end of things, Bob Anderson experiments with seeing things from the members’ perspective and walking in their shoes to see what he can learn and where his CUSO can improve.
The Evolving Landscape of Mobile Technologies
Barb Cooper discusses the growth of mobile technologies during the COVID-19 pandemic and debates what the future might hold for such technologies after the pandemic passes.
The Delicate Balancing Act of Business Innovation and Cybersecurity Risk
In an increasingly interconnected industry, with new APIs opening the doors for greater integration of more platforms, risk lurks right around the corner. Patrick Sickels discusses the inherent risk of APIs, but why it’s an acceptable cost for business innovation.
Coronavirus Could Speed the End of Cash
Ed Jesionowski ponders the future of mobile and contactless payments in a post COVID-19 world, and asks if our newly ingrained social distancing habits will mean the end of cash.
Are Your Design Tools Actually Hurting You?
Big companies such as Microsoft and Adobe offer big discounts and convenience for purchasing their product set as a whole, but is depending on one set of products putting you at risk? Travis Root says yes.
