Let’s Talk About Seniors and Online Banking

Let’s Talk About Seniors and Online Banking

As the age-old belief that older generations prefer in-person banking over digital turns into a myth, Emily Claus discusses motivates behind the shift in preference and how credit unions can help their older members transition to digital.

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Contactless and Digital: The Shift of Payment Options and Where They Go from Here

Contactless and Digital: The Shift of Payment Options and Where They Go from Here

Linda Stearns reflects on the shift to contactless payments and digital wallets over the last couple years and how this will affect payments going forward.

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Cracking the Code: Millennials and Gen Z

Cracking the Code: Millennials and Gen Z

Figuring out how to market to Millennials and Gen Z seems to be a riddle with no answer, but the code might have finally been cracked. Emily Claus dives into what younger generations want from the financial institutions and how your credit union can get on track.

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Credit Unions vs. FinTechs: Competition or a Learning Opportunity?

Credit Unions vs. FinTechs: Competition or a Learning Opportunity?

After attending CO-OP Financial Service’s THINK event, Emily Claus debates the rising popularity of FinTech companies, their business models, and what threat they might pose to credit unions.

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Online Banking Fraud Prevention: The Overlooked Superpower

Online Banking Fraud Prevention: The Overlooked Superpower

While everyone is looking for a new, fail-safe solution to online banking fraud, Seth Longcore maintains that an excellent solution has been around for awhile, people just aren’t using it.

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COVID-19: How to Protect Your Members’ Mobile and Online Banking

COVID-19: How to Protect Your Members’ Mobile and Online Banking

In her second article on mobile banking during the pandemic, Barb Cooper discusses the rise in mobile banking scams, what your credit union can do to protect members, and what your members can do to protect themselves.

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Why Studying Your Calls is More Important Now Than Ever

Why Studying Your Calls is More Important Now Than Ever

Those in the credit union industry used to wonder if phone banking was on its way out, but now thanks to COVID-19, it’s more essential than ever. Sarah Ashby analyzes this change and ponders how this will impact the future of phone banking.

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The Evolving Landscape of Mobile Technologies

The Evolving Landscape of Mobile Technologies

Barb Cooper discusses the growth of mobile technologies during the COVID-19 pandemic and debates what the future might hold for such technologies after the pandemic passes.

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Coronavirus Could Speed the End of Cash

Coronavirus Could Speed the End of Cash

Ed Jesionowski ponders the future of mobile and contactless payments in a post COVID-19 world, and asks if our newly ingrained social distancing habits will mean the end of cash.

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What Fintech Companies Are Doing to Help Credit Unions Succeed During Coronavirus

What Fintech Companies Are Doing to Help Credit Unions Succeed During Coronavirus

As credit unions work to adjust to their new normal and find the technologies to continue serving their members from a distance, fintech companies are stepping in to help. Emily Claus shares examples of such companies and what kind of support you can receive for your credit union.

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