CU*Answers held its Annual Leadership Conference discussing the future of the industry and of CU*Answers as it moves forward into 2024. Check out the key takeaways from each section of the event!
As the age-old belief that older generations prefer in-person banking over digital turns into a myth, Emily Claus discusses motivates behind the shift in preference and how credit unions can help their older members transition to digital.
Linda Stearns reflects on the shift to contactless payments and digital wallets over the last couple years and how this will affect payments going forward.
Figuring out how to market to Millennials and Gen Z seems to be a riddle with no answer, but the code might have finally been cracked. Emily Claus dives into what younger generations want from the financial institutions and how your credit union can get on track.
After attending CO-OP Financial Service’s THINK event, Emily Claus debates the rising popularity of FinTech companies, their business models, and what threat they might pose to credit unions.
While everyone is looking for a new, fail-safe solution to online banking fraud, Seth Longcore maintains that an excellent solution has been around for awhile, people just aren’t using it.
In her second article on mobile banking during the pandemic, Barb Cooper discusses the rise in mobile banking scams, what your credit union can do to protect members, and what your members can do to protect themselves.
Those in the credit union industry used to wonder if phone banking was on its way out, but now thanks to COVID-19, it’s more essential than ever. Sarah Ashby analyzes this change and ponders how this will impact the future of phone banking.