Frontend or Backend: Satisfying the Masses
Loan applications require a good amount of work on both the frontened and backend, but where is it better to lighten the load? Ashley Melder discusses pros and cons of putting more work on the backend for your staff or the frontend for your members.
Credit Unions Should Harness AI to Boost Inclusive Lending
Try as we might, standard lending methods can often be fraught with bias—unintended or otherwise—which can negatively impact underserved communities. Nidhi Panday of Zest AI shares the benefits of using AI decisioning to increase lending inclusion.
A Case Study in Friction-Free Lending
Once upon a time, credit unions thought shuttered lobbies and closed branches would mean a steep drop in loan activity, only for loans to actually increase. Danny Phillips discusses how one credit union saw the opportunity to keep growing that loan portfolio during the pandemic and beyond.
Can We Use Loan Applications as a Barometer of Success?
Can examining the changes in the number of loan applications a credit union receives be a prediction of success or failure? Josh Peacock thinks so, and he’s here to explain why.
