Behind the Scenes of the 5300 Call Report
The 5300 Call Report can be a daunting task for a credit union to complete. Karen Sorensen shares her CUSO’s efforts to make this process easier for credit unions.
Quick Troubleshooting Tips From the IT Pros
Network Engineer Matt Taber discusses some easy troubleshooting methods that anyone, not just the IT gurus, can test out when they’re having issues
Revival: How Investing in Education is Transforming Business for One Credit Union
Julie Gessner interviews 1st Street Credit Union President and CEO Arthur Hart on why his credit union has made staff training such an important part of their daily operations.
Hamilton: The Credit Union Connection
While most associate Lin Manuel Miranda with his musicals, Chip Filson tells of his family’s history with credit unions in Puerto Rico and contemplates how our credit unions could support the island after disaster.
You Don’t Have One Credit Score, You Have Many
Contrary to popular belief, no member has “a” credit score, they have several, all of which can vary greatly depending on the scoring system. Pete Winninger compares various scores and methods to help you determine the best fit for your credit union and members.
Five Keys to Good Customer Service Part Four: Hands-On Learning
In the fourth installment of her series on good customer service, Morgan VanEnk covers a vital technique to training new and old team members: hands-on learning.
This Year I Voted as a Credit Union Member and You Can Too!
In an interview with Trey Hawkins, Deputy Chief of Political Affairs at CUNA, Alycia Meyers details how CUNA is working to get more credit union members voting through their Credit Unions Vote initiative.
The Struggle of De Novo Credit Unions
Does the credit union industry stand a chance when the NCUA has made it almost impossible for new charters? Emily Claus discusses the difficulties facing startups, how far we’ve fallen, and what can be done about it.
Edward Filene, Father of the American Credit Union System
Joanna Eckrich explores the life of Edward Filene, the Father of the American Credit Union System, on his inspiration for, and journey to bringing credit unions to America.
Keyboard Shortcuts to Make Your Life a Little Easier
In an age where everything needs to be fast paced, knowing a good keyboard shortcut or two can help you keep up to speed. Sure, we all know how to copy and paste, but Mike Glazer has a few lesser-known tricks up his sleeve.
