Three Priorities for Software Development at a CUSO: Make It Better, Faster, Cheaper
In the third and final article in his series on software development, Bob Anderson explains the importance of innovation within the CUSO, and how all three priorities work together to drive one another.
America’s Credit Unions Working with the FCC to Find Robocall Solution
In response to a new Telephone Consumer Protection Act order, which would revoke consent for all automated calls and messaging should the member only opt out of one, America’s Credit Unions has been meeting with the FCC to hopefully secure a change in the rule, Emily Claus reports.
The Phantom Debt of Buy Now, Pay Later
As the total amount of buy now, pay later debt continues to climb, as does the risk to credit unions and the housing market. Emily Claus discusses the rise of Buy Now, Pay Later services, the phantom debt they create, and what it all means for credit unions.
Australia Checks Out
As Australia announces its official plan to phase out and eventually completely discontinue paper checks, Bob Anderson ponders the motives behind the move, whether other countries will follow in their footsteps, and just how long paper checks might have left.
Paul Treinen Selected to Serve as President/CEO of World Council of Credit Unions
The World Council of Credit Unions announced on Monday that interim President/CEO Paul Treinen has agreed to serve in a permanent capacity in that role. CUSO Magazine’s Esteban Camargo reports.
Would Members Say This About Your AI Chat Service?
In the age of AI everything, Chip Filson issues a reminder to credit unions’ distinguishing factor is strong member service provided through genuine human connection.
Signs Your Website Needs a Refresh
Web Developer Sam Lechenet shares the surefire warning signs that your credit union website is in desperate need of a new coat of paint, some back-end fixes, or an improved user experience and why putting off those improvements may cost you members.
Three Priorities for Software Development at a CUSO: If It Adds Value, Get It Done
In the second of his three-part series on software development at CUSOs, Bob Anderson discusses how to maximize software value for your member base through a fix-it-first approach.
Incoming CEO of America’s Credit Unions Shares Priorities
Ahead of his tenure as America’s Credit Unions new President and CEO, Scott Simpson updates the industry on his perspectives, experience, and priorities, Emily Claus reports.
Less Artificial, More Intelligent
In the overwhelming world of AI technology, chatbots are usually top of the list for credit unions to take on. But not all chatbots are made equal, nor do they offer the same outcomes and member experience. Ellis Stefanovsky provides insight into the world of AI chatbots and which type credit unions should be adopting for hand-tailored member support.
