Behind the Scenes: The Art of Event Planning
Planning an upcoming event? Stressed about it and not sure how to tackle it? VP of Administration Stephanie Underwood shares the experience she’s gained organizing events for CU*Answers and gives practical advice for how to tackle the job.
A History of Credit Unions Part 4: Rapid Growth and the NCUA
Part 4 of this credit union history series explores the formation of the National Credit Union Association in 1970, the rapid growth of credit union assets over the course of the next decade, and the changes in credit union services and policies that would lead to a confrontation with the banking industry…
Why Don’t Credit Unions Tell Members How They Make Money?
My Beef with Credit Unions — In this new CUSO Magazine series, a long-time credit union member and industry insider vents about the decisions credit unions make in their day-to-day operations, and wonders why they take that strategy. In this first edition: why is fee income something to be ashamed of around members?
The Hurdles to Considering a Data Processing Change
When’s the right time to consider a core processing change? Sometimes it can seem like never what with bad experiences, juggling contracts, and reluctance to change. Scott Collins identifies how a cooperative solution can help lift you over the hurdles to making that change.
A History of Credit Unions Part 3: Credit Unions Go National
Part 3 of this credit union history series explores the formation of the Federal Credit Union Act in 1934, the rapid growth of credit unions nationwide in the decades to follow and sets us up for the emergence of an independent governing agency for credit unions, which had been passed around between four different supervisory agencies!
Get to Know CU*Answers Client Services and Education leaders Laura Welch-Vilker and Kasey Woodhead
Get to know Laura Welch-Vilker, CU*Answers VP of Client Services and Education, and Kasey Woodhead, Client Services assistant manager. We sat down with them and asked him about the Western Region Shift at CU*Answers, and what that’s meant for the team and clients.
Changing Your Lending Mindset to Default to Yes
Is your credit union limiting itself from a lending perspective by playing it too safe? Are you leaving members in need out in the cold because they don’t fit in a neatly defined box? Read more to discover where to start opening those restrictions for win-win situations.
A History of Credit Unions Part 2: An American Tale
We continue from part 1 of our History of Credit Unions series by following credit unions from their origins in Europe to how they got their start in Canada and eventually the United States. Who lead the way? Find out here!
The Top 4 Pages on Your Credit Union Website
What are the most visited pages on your credit union website? Tony Muka looked at credit union websites across the network to analyze web traffic to identify the areas members (and non-members) are visiting the most, and what that should mean to your site design and content.
Store Days Keep CU*Answers Team Focused on Internet Retailing
The continuous improvement focus of Store Days improves the documentation and information sharing for CU*Answers clients. Additionally, concentrating on the quality and centralizing of resources into the store assists in the knowledge sharing of CU*Answers staff.
