Swipe Left or Right: Spotting Vendor Red Flags
A new vendor has appeared on the scene, saying all the right things and offering all the right products. But how do you know if it’s too good to be true? Matthew VanderHulst goes over vendor red flags to watch out for, and how to get from the talking stage to commitment.
NCUA Issues Clarification on SAR Confidentiality
The NCUA has issued clarification on what information can and cannot be shared with members with respect to Suspicious Activity Reports. CUSO Magazine’s Esteban Camargo reports on the statement issued jointly with other major federal regulators.
AI Marketing: Slop or Solution?
As credit unions rush to add AI into every space of the credit union, Emily Claus cautions against bringing generative AI into your marketing materials and discusses the potential fallout from doing so.
Why Cultural Integration Determines Merger Success
When credit unions merge, it’s the employees who bear the brunt of the impact, says Jennifer Tange. But by focusing on successful culture integration, credit unions can help lessen the load and prevent increased turnover.
Massachusetts Signs Board Compensation Bill Into Law
Massachusetts has signed An Act Allowing Fair Compensation of Massachusetts Credit Union Directors, a bill that allows credit union members to decide on board compensation at annual meetings, into law, Emily Claus reports.
Brand Consistency: Your Most Powerful Branding Hack Costs You Nothing
Credit unions love to turn to expensive marketing tactics to try to build brand awareness, but often skip over one of the most powerful, free, and unsuspecting tools in their toolbox, says the Your Marketing Co team: consistency.
Keeping a Human Touch in an Artificial (Intelligence) World
While AI is here to stay, and certainly has it’s strong points, Dave McCumber reminds us why members choose credit unions over banks: our human touch. In explaining the great uses for AI in collections, McCumber also stresses why we must maintain our human connection.
Don’t Fence Me In: Bounded Autonomy for Cowboys and Heroes
In your credit union or CUSO arsenal, your teams mostly likely have both heroes and cowboys who are critical to keeping things running. But how and when you deploy those can make all the difference, says Bob Anderson.
John Crews Sworn in as Newest Chairman of the NCUA
John Crews was sworn in by the President this week as the newest Chairman of the National Credit Union Administration. CUSO Mag’s Esteban Camargo reports.
#ILoveMyCreditUnion Day 2026 Reaches Millions Worldwide
The results of the 2026 #ILoveMyCreditUnion Day social media blitz are in! Emily Claus breaks down the history of the event, it’s resounding impact, and how your credit union can get involved in years to come.
