For the Love of Cold Calling
Not everyone is a fan of cold calling, but Connie Bradshaw can’t seem to get enough of it. Tackling her thoughts and methods, she details why she loves the practice – and you should too!
How Important is Budgeting to a Credit Union’s Financial Success?
Budgets determine the money, and money determines success, right? Becky Frankowski discusses the purpose of a credit union’s budget – and whether or not it’s essential to their financial success.
Explore Bankers’ Embarrassment Dot Com
Why did the American Bankers Association feel the need to hide behind a proxy for their explorecreditunions.com registration? Supervising Editor Esteban Camargo dives into the recent drama surrounding the ABA and why credit unions don’t need to resort to shady tactics.
Internal Controls 101 – Protecting Your Credit Union
With the prominent case of the embezzlement of $40 million at CBS Employees Credit Union still in the news, AuditLink’s Jim Vilker gets back to the basics of how credit unions can prevent this from happening at their own institutions. Welcome to Internal Controls 101!
Collections: Making It About the Member, Not the Money
Collections manager, Jerry Collins, knows collections isn’t an easy job, but he’ll help you realize you might be going about it the wrong way, and that money isn’t the most important factor in the equation.
Community Pulls Together to Stuff the Bus – and Sets a Record
Dozens of businesses and community organizations, including CU*Answers’ Communi7y Crew, recently pulled together to raise school supplies for the annual Stuff the Bus event, and set a new record.
Would You Like Some Catsup? A Journey in Customer Service Excellence
Julie Gessner tackles the importance of good customer service and brick and mortar stores in a tale of credit unions, wayward road trips, and a need for some catsup.
High Level Decision-Makers, Transparency, and Operating in the Weeds
When it comes to data analytics, how do you know when to dive into the details and when to take a step back? Josh Peacock is here to help you decide what is going to be most beneficial for you and your credit union, and how to not get lost in the weeds.
The Math and Mysteries Behind Credit Unions
Math can be tricky. Good thing we have NACUSO’s Denise Wymore here to help cover some of the more perplexing numbers behind credit union’s market share, members, and future growth.
The Five Soft Skills of Data Analysts
Looking for a refresher course on data analytics? Annalyn Hawkes shares her thoughts and expertise on the five essential soft skills and habits all data analysts should be implementing into their work.
