How Credit Unions Can Lead Successful Transformations
Jeffrey Kusler, CEO of Journey Federal Credit Union, shares his credit union’s transformation process to increase member satisfaction and retention in the hopes other credit unions may feel inspired to lead transformations of their own.
Dangers Along the A.I. Frontier: Wiretapping and Class Action Lawsuits
The rapid advancement of artificial intelligence has businesses chomping at the bit to take advantage and gain an edge on competitors, but it can come at a cost. Patrick Sickels warns of some of the ways lawyers can capitalize on the wild west of technology, and how credit unions can avoid falling victim to their payday schemes.
The Unique Challenge Facing Credit Unions
Credit unions pride themselves on member service, but can sometimes lack the product offering their members need. Joshua Herman encourages credit unions to look into wealth management products as a way to support members and generate income.
Legislation Introduced to Change CFPB Funding Method
Emily Claus reports on the newly-introduced TABS bill, which aims to bring the CFPB under the standard appropriations process, despite the Supreme Court’s ruling in favor of the CFPB last year.
Do Americans Want or Need More Credit Union Charters?
Chip Filson shares stories of the keh and the tanda, two kinds of financial institutions benefiting small communities in America, what credit unions can learn from them, and the opportunities these cooperatives signal.
Kyle Hauptman Becomes Newest NCUA Board Chairman
President Trump designated Kyle Hauptman to serve as the National Credit Union Administration’s thirteenth Chairman of its board of directors. CUSO Magazine’s Esteban Camargo reports on Hauptman’s priorities and track record on the board.
Improving Cash Efficiency
While many are turning to digital payments for the majority of their transactions, cash still plays an integral part in our economy, and as such, credit unions should look to improve cash logistics efficiency, says Jim Petit.
NCUA Releases Research Note On Overdraft Fee Income
The NCUA has released a research note on credit union NSF and overdraft fee income as the CFPB attempts to limit such fees, Emily Claus reports.
Would Your Credit Union Be Missed?
Marketing expert Bo McDonald asks credit unions to examine what unique and irreplaceable value they’re offering members and the community. If your credit union disappeared tomorrow, would it be missed?
Avoiding the Tyranny of Open Banking
As open banking starts to gain traction, Allyn VanDyk encourages credit unions to start asking the right questions in preparation before taking any steps.
