Continuity at the Core: Documenting Your Response Plan
In the fourth installment of his series on Business Continuity Planning, Jim Lawrence recaps the first three articles and discusses how your plan should be laid out and documented.
Win the Lottery: Documentation as an Effective Program
Documentation is an essential process for succession planning and building a knowledge base for your company. Alycia Meyers details how her CUSO got employees from all departments involved and excited about participating.
What to Consider When Forming a CUSO
CUSOs are formed for all sorts of reasons. Sometimes for access to tech, sometimes for lowered costs, sometimes for shared resources, and sometimes even all three. Scott Page shares some considerations credit unions should think through when forming a new CUSO.
Suspicious Activity and Fraud: Warning Signs to Watch Out For
Credit unions need to cover a lot of ground when it comes to compliance and regulations. Thankfully, Marvin Johnson has some advice on where you should be focusing your time and efforts.
The Value of Organization within an Organization
Organization is an often overlooked job skill for an employee. But the ability to plan, prioritize, and achieve goals can save your credit union or CUSO time and money (and you hassle). For some people, organization comes easy; others find it to be challenging. Getting into a routine with your...
COVID-19: How to Protect Your Members’ Mobile and Online Banking
In her second article on mobile banking during the pandemic, Barb Cooper discusses the rise in mobile banking scams, what your credit union can do to protect members, and what your members can do to protect themselves.
The Five Keys to Good Customer Service Part Three: Build a Best Practice
In part three of her series on providing excellent customer service, Morgan VanEnk shares the wonders and benefits of keeping a best practice not only for yourself, but for your team.
Sales (and Life) Lessons from the Golf Course
Taking inspiration from a childhood story, Scott Collins reflects on how the lessons he’s learned on the golf course translate to lessons in sales.
Continuity at the Core: Continuity Strategies
In part three of his series on business continuity, Jim Lawrence discusses strategies in four distinct areas of your credit union to help eliminate downtime and stay on a budget.
Think Writing’s Important? Think Again. It’s Even More Valuable Than You Thought!
Writing shouldn’t just be a skill, it should be a core competency of your organization. Dawn Moore questions whether your credit union truly grasps the importance of writing, and suggests ways to have it play a bigger role.
