Would Members Say This About Your AI Chat Service?
In the age of AI everything, Chip Filson issues a reminder to credit unions’ distinguishing factor is strong member service provided through genuine human connection.
The Power of Tradition: The Lesson of Longevity
Chip Filson compares the success and longevity of traditional, family-run businesses in comparison to often short life of modern ones, and asks if credit unions fall into the former or the latter.
Public Hearings to Correct the Merger Free-for-All
Amidst a wave of mergers and little-to-no-information provided to members, Chip Filson calls for the creation of public hearings as a part of the merger approval process, to both enhance accountability and transparency by the credit union and encourage member participation.
A Past and Present Story to Make Every Credit Union Member Proud
Continuing Credit Union History Month, Chip Filson reflects back on Latino Community Credit Union’s example on how credit unions should lead with a passion for cooperative movement at heart.
A Conversation About the Times
Chip Filson shares the outcome of a long conversation with a credit union CEO on the industry shift from member-focused organizations to growth-driven ones, and how the industry can start shifting back toward its cooperative foundation.
A Member’s Question
In response to a member’s observation, Chip Filson discusses the shift in credit union politics from a member-lead democracy to a board-run authoritarian regime.
Taxation is Not a Systemic Threat to Credit Unions
As the industry celebrates the recent tax-exemption win, Chip Filson issues a stark reminder that taxation is not the biggest threat the industry faces. Instead, the real danger is coming from inside the industry and the erosion of the member-owner role.
The Art of the Steal
Chip Filson shares the consequences of regulation without enforcement: unchecked mergers doling out hundreds of thousands to executives while paying credit union owners less than they’re due.
An Annual Meeting that Owners Stand in Line to Attend
Chip Filson asks what your credit union is doing to create excitement about annual meetings, and shares two examples, big and small, if organizations doing their best to respect their owners.
What Trump’s Removal of NCUA Board Members Means and Actions Now Needed
Chip Filson speaks out against the recent firings of NCUA board members Tanya Otsuka and Todd Harper, and calls for credit unions to begin taking action to protect the industry and the NCUA’s status as an independent regulator.
