Searched for: "five keys"
Five Keys to Good Customer Service Part Five: Show Interest and Be Prepared
In the final article of her series on customer service, Morgan VanEnk delivers her last piece of advice: be prepared and stay engaged.
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Five Keys to Good Customer Service Part Four: Hands-On Learning
In the fourth installment of her series on good customer service, Morgan VanEnk covers a vital technique to training new and old team members: hands-on learning.
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The Five Keys to Good Customer Service Part Three: Build a Best Practice
In part three of her series on providing excellent customer service, Morgan VanEnk shares the wonders and benefits of keeping a best practice not only for yourself, but for your team.
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The Five Keys to Good Customer Service Part Two: The Customer May Not Always Be Right, But Neither Are You
"The customer is always right" is a saying as old as time, though it's certainly not always accurate. Client Service Representative Morgan VanEnk reminds customers and workers alike that neither one is always correct, and working together is the best way to get any problem solved.
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The Five Keys to Good Customer Service Part One: Communication
In the first part of this new series focusing on what makes for great customer service, Morgan VanEnk starts with the basics: communication.
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The Five Keys to Internet Retailing
What does it take to be a great internet retailer? CU*Answers CEO Randy Karnes shares his top 5 traits that every person should have to find success online. So stay aggressive, don't dally, default to action, and read on!
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Succession Planning: Prepare Your Next Generation
A lack of succession planning can be a credit union's downfall. Becky Frankowski urges credit unions to begin developing a succession plan now to set their credit union up for success in the future.
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Code Books: The Key to Unlocking Your Data
Whether we are aware of them or not, we use codes constantly in our everyday lives, and credit unions are no different. George Hopper explains why cultivating a code book is beneficial for your credit union, your data, and your members.
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