Bold Vision for a Bold Future: A Case Study in Eliminating In-Person Teller Lines
In the age of self-service, many credit unions are asking themselves if they need a teller line anymore or if it can be done away with. Rick Preble of RVA Financial Credit Union has done exactly that, replacing his teller lines with ITMs. John Beachamp examines the motive behind the decision, the process, and how members took the shift.
The Evolution of Tellers: Past, Present, and Future
Emily Claus takes a trip through the evolution of the teller role and speculates what the future of the position may look like in the face of improving technology.
