Should We Conduct Collections Through Text and Email?
Jerry Collins contemplates the system in which credit unions implement new processes only for regulators to step in and tell them they did it wrong and considers how we can change this dynamic—specifically in regards to collections via email and text.
Security Weaknesses You May Be Overlooking
As part of cybersecurity month, Emily Claus shares why credit unions need to carefully consider who they partner with, how they’re creating friction in the user experience, and what risks might slip through the cracks.
Cybersecurity: Tips from Experts
Julie Gessner interviews a panel of cybersecurity experts to get answers to some of your biggest questions and discusses what steps you can take to protect your credit union and your members.
Contactless and Digital: The Shift of Payment Options and Where They Go from Here
Linda Stearns reflects on the shift to contactless payments and digital wallets over the last couple years and how this will affect payments going forward.
Beware of Ideas That Are Not Your Business
John Beauchamp urges credit unions not to be blinded by flashy ideas and technologies that bring nothing to the business—or their members—except glitz and glamor.
It’s Time to Say Goodbye to Internet Explorer
If you’re one of the few left holding onto Internet Explorer as it slowly dies—Keegan Krajniak want you to reconsider. He covers some of the potential security risks behind using the browser and why you should finally let it go.
Behind the Scenes of the 5300 Call Report
The 5300 Call Report can be a daunting task for a credit union to complete. Karen Sorensen shares her CUSO’s efforts to make this process easier for credit unions.
Quick Troubleshooting Tips From the IT Pros
Network Engineer Matt Taber discusses some easy troubleshooting methods that anyone, not just the IT gurus, can test out when they’re having issues
Credit Unions vs. FinTechs: Competition or a Learning Opportunity?
After attending CO-OP Financial Service’s THINK event, Emily Claus debates the rising popularity of FinTech companies, their business models, and what threat they might pose to credit unions.
Online Banking Fraud Prevention: The Overlooked Superpower
While everyone is looking for a new, fail-safe solution to online banking fraud, Seth Longcore maintains that an excellent solution has been around for awhile, people just aren’t using it.
