Credit union consolidation and mergers pose a threat to the industry’s many CUSOs and vendors, say Liz Winninger and Victor Pantea. Assisting credit unions in adopting a broker-like model, they argue, can help credit unions increase their product and service offerings and potentially avoid mergers altogether.
Too often, credit unions roll out a product only to forget about it and any potential updates or improvements the product might need. Kristian Daniel emphasizes the importance of continuous product maintenance and the possible ramifications of failing to do so.
When it comes to balancing engineering with design and business management, the best approach may be the most challenging: cooperation. Esteban Camargo describes the varying perspectives of the development process and why no one viewpoint should stand above the rest.
Designing new software as a cooperative and determining the best strategy with which to do so can be a balancing act. CU*Answers CEO Geoff Johnson discusses a few approaches his cooperative takes and what they take into consideration before, after, and during development.
Need customer buy in when designing a new product or service? Jim Vilker examines the difference between simply building for your clients versus making them active participants in the creation of the services they will be using.