Learning to Adjust: Reflecting on the Transition from Office to Home to Office Again
Client Service Representative Jenn Baker reflects on her experience adjusting to remote work and how she managed to help her clients amid the chaos.
Five Keys to Good Customer Service Part Four: Hands-On Learning
In the fourth installment of her series on good customer service, Morgan VanEnk covers a vital technique to training new and old team members: hands-on learning.
The Five Keys to Good Customer Service Part One: Communication
In the first part of this new series focusing on what makes for great customer service, Morgan VanEnk starts with the basics: communication.
Get to Know CU*Answers Client Services and Education leaders Laura Welch-Vilker and Kasey Woodhead
Get to know Laura Welch-Vilker, CU*Answers VP of Client Services and Education, and Kasey Woodhead, Client Services assistant manager. We sat down with them and asked him about the Western Region Shift at CU*Answers, and what that’s meant for the team and clients.