Five Keys to Good Customer Service Part Four: Hands-On Learning

Five Keys to Good Customer Service Part Four: Hands-On Learning

In the fourth installment of her series on good customer service, Morgan VanEnk covers a vital technique to training new and old team members: hands-on learning.

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The Five Keys to Good Customer Service Part One: Communication

The Five Keys to Good Customer Service Part One: Communication

In the first part of this new series focusing on what makes for great customer service, Morgan VanEnk starts with the basics: communication.

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Get to Know CU*Answers Client Services and Education leaders Laura Welch-Vilker and Kasey Woodhead

Get to Know CU*Answers Client Services and Education leaders Laura Welch-Vilker and Kasey Woodhead

Get to know Laura Welch-Vilker, CU*Answers VP of Client Services and Education, and Kasey Woodhead, Client Services assistant manager. We sat down with them and asked him about the Western Region Shift at CU*Answers, and what that’s meant for the team and clients.

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