Kasey Olchowski, Manager of the Client Services and Education Team at CU*Answers, offers some insight on the inner working of her team including their training, their mentorship program, and the support they offer to credit unions around the country.
Client Service Representative Jenn Baker reflects on her experience adjusting to remote work and how she managed to help her clients amid the chaos.
In the fourth installment of her series on good customer service, Morgan VanEnk covers a vital technique to training new and old team members: hands-on learning.
In the first part of this new series focusing on what makes for great customer service, Morgan VanEnk starts with the basics: communication.
Get to know Laura Welch-Vilker, CU*Answers VP of Client Services and Education, and Kasey Woodhead, Client Services assistant manager. We sat down with them and asked him about the Western Region Shift at CU*Answers, and what that’s meant for the team and clients.