Digital Member Experience: The Key to Loyalty
Andrea Argueta warns credit unions of the dangers of becoming digital laggards and risks of falling behind on member expectations.
Eltropy Named Finalist for AI Innovation in 2024 Credit Union Times Luminaries Awards
Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), has been named a finalist for the 2024 Credit Union Times Luminaries Awards in the “Product Innovation – Advances in AI” category.
Former POPi/o Co-Founder Tim Pranger Unveils Industry’s First Smart Financial Calculator for Credit Unions and Banks
Appli, a financial technology AI startup, today announced the launch of the first-ever smart financial calculator designed to reshape how lenders and marketers interact with potential borrowers online.
How Credit Unions are Ensuring Fair Access to Credit in an Era of Complicated Income Verification
In today’s economy, where workers tend to have several income streams of various amounts, it can be hard for traditional lending methods to make an accurate assessment of a member’s lending capabilities. Justin Wickett encourages credit unions to look to modern tools to ensure fair lending practices.
White House Proposes New Law to Crackdown on Chatbots and Automated Recordings
In a new government-wide measure announced on Monday, the Biden Administration is going to begin cracking down on poor customer service practices it feels waste consumers’ time and money, such as AI chatbots, automated call responses, bad review suppression, reports Emily Claus.
Catering to Digital Natives: Bridging the Gap Between Branches and Digital Channels
Credit unions always strive to meet their members where they are, and in today’s society, where they are is online. Jennifer Dimenna shares some of the latest research on what digital tools consumers are looking for from their credit unions and how they can rise to the challenge.
Eltropy Leads Credit Unions and Community Banks into New “Safe AI” Era with Comprehensive AI Suite
Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), today announced the general availability of the industry’s most advanced Safe-AI suite built exclusively for credit unions and community banks.
Three Benefits of AI For Credit Unions
Artificial Intelligence has been a much debated technology in the past few years, but that won’t stop it from becoming commonplace eventually. Ashley LaBombard shares ways credit unions can leverage AI while keeping an eye open for risks.
Credit Unions Must Share Data to Fight New AI Fraud Risks
With the quick rate at which technology develops and fraudsters methods developing at the same fast speed, Tom Oscherwitz encourages financial institutions to share any fraud data they may have to support the fight against them.
Eltropy Announces e-Merge 2024 User Conference
Eltropy, the leading digital communication solutions for credit unions and community banks, will host its second annual user conference e-Merge 2024 on May 14-17 at the Santa Clara, California Marriott.
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