Transparency and Trust Go Hand-in-Hand
A transparent organization engenders trust suggests Andrew Macmillan. What is your organization sharing with members and staff to earn their loyalty?
The Power of Prototyping
Vincent Mysliwiec offers a behind-the-scenes look at software development and unveils its most powerful tool: the prototype.
You Should Be Thinking Like A Designer
Travis Root asks credit unions to reconsider their design process from the perspective of their designer in order to find and remove friction points and create better designs overall.
Financial Service Committee to Consider CU Member Expulsion Bill
The House Financial Services Committee on Tuesday will consider legislation that would make it easier for credit unions to expel members who pose a threat or engage in dangerous or illegal conduct, reports David Baumann of the Washington Credit Union Daily.
Choosing an EFT Vendor for Card Processing
EFT vendors are not one size fits all when it comes to what your members and your credit union need. Heather French walks through some considerations to keep in mind when choosing a vendor and how you can find the right partner for your credit union.
Your Credit Union Website is Boring, But That’s Probably Okay
Creativity and aesthetics are important when creating a website. However, it’s even more important to know when to reel it in and let user experience, accessibility, and trust guide your design, argues David Damstra.
Current Whole Bank Purchases Illuminate Core Issues and a Glaring Deficiency
In a follow-up to his article on bank acquisitions, Chip Filson dissects four recent bank purchases made by credit unions and ponders the lack of transparency which he believes may suggest an unsettling trend.
Defense Bill is Latest Forum for Marijuana Banking Fight
Marijuana banking, not bank access to military bases, may emerge as a major issue for credit unions as the Senate prepares to consider its version of the annual defense authorization bill, reports David Baumann of the Washington Credit Union Daily.
Executives on Leadership: Being a Great Coach
Continuing her series on leadership, Alycia Meyers tackles the daunting concept of coaching and how you as a supervisor can work with your employees to build a mentorship that returns as much as you invest.
Should We Conduct Collections Through Text and Email?
Jerry Collins contemplates the system in which credit unions implement new processes only for regulators to step in and tell them they did it wrong and considers how we can change this dynamic—specifically in regards to collections via email and text.
