Eltropy’s AI Platform Gets Smarter as Contact Center Demand Surges
Eltropy, the leading digital conversations platform for community financial institutions (CFIs), announced the latest upgrade of its Intelligent Virtual Agent (IVA) product designed for Contact Centers.
CUSG Awards Exceptional Experiences in Customer Service with Top Honors
CUSG has announced its 2023 MemberXP Best of the Best awards, recognizing credit unions setting the standards in delivering exceptional experiences while building long-lasting relationships with their members, one interaction at a time.
Credit Unions’ Role in an Increasingly Cashless Society
As nations begin to transition to cashless societies, eschewing cash and coin for digital payments solutions, CUSO Magazine’s Esteban Camargo wonders what credit unions’ role should be to their communities.