Practice What You Preach: Connecting with Employees
It’s one thing to preach a friendly work culture and tote open-door policies, but it’s another to actively practice them. As a long-term employee turned recent executive, Dawn Moore explains how she and her fellow managers connect with team members across the organization.
A Case Study in Friction-Free Lending
Once upon a time, credit unions thought shuttered lobbies and closed branches would mean a steep drop in loan activity, only for loans to actually increase. Danny Phillips discusses how one credit union saw the opportunity to keep growing that loan portfolio during the pandemic and beyond.
NCUA Doubles Down on Budget Needs Citing Fraud
Citing an increase of fraud found during onsite examinations, NCUA Chair Todd Harper continues to argue for the need of in person audits and the budget to go with them.
FOMO Business Decisions
In the age where good things go quickly and buyers need to act fast to get what they want, Chip Filson cautions credit unions from falling into the habit of purchasing banks out of FOMO instead of member focus.
Redefining Resilience for Today’s Credit Unions
As businesses wait for the world around them to get back to normal, Jim Lawrence argues there is no “getting back” to how things were, and credit unions must adapt, look ahead, and be resilient in order to meet the challenges facing them today.
Why Cloud Email Could Compromise Your Credit Union
Despite all the benefits that come with hosting email on a cloud environment, there are also a number of risks. Dave Wordhouse covers some of the ways cloud email might put a credit union at risk, and how you can tighten your email controls to better secure your credit union.
Congress Returns With Major CU Proposals Unresolved
Congress returns to Capitol Hill this week with a long list of unresolved issues that could have a direct impact on credit unions—ranging from marijuana banking to credit card interchange policies, reports David Baumann of CUCollaborate.
The Challenges of Managing a Remote Team
After years of successfully managing a remote team, Lorie Morse shares some of the biggest challenges she faced, how she overcame them, and how you can make sure your remote employees thrive.
Is Life-Stage Tracking Worth It?
In the age of limitless data possibilities and shifting lifestyles, are the traditional, clear-cut life stages an effective tool for determining member needs? Or should credit unions try alternative approaches that, while less defined, are more accurate? Emily Claus argues the latter.
Enjoying the Long Hike: The Life of an Analyst
Those who benefit from the work of a data analyst often see the view from the top; but the road there is long and difficult, says analyst Annalyn Hawkes. She offers advice to analysts on the efforts to reach the peak.
