Credit Union Leaders and Bravery: A Rare Combination
All too often, credit union leaders fail to stand up for their members and instead choose to take the easier path, that of least resistance. However, there are examples of those who choose to go against the grain and stand up for what they believe is best for the credit union and members. Chip Filson tells the tale of two such CEOs.
Proven Practices to Drive Growth
Kevin Mummau of Atria Wealth offers proven strategies to help your credit union grow its member base and embrace new technologies to help meet your goals.
NCUA Awards $3.1 Million in 2023 CDRLF Round
The NCUA announced Thursday that it has awarded $3.1 million in Community Development Revolving Loan Fund grants to 142 low-income credit unions and MDIs, reports David Baumann of CUCollaborate.
Our Industry and Cybersecurity in 2023 and Beyond
As we head into Cybersecurity Awareness Month, Matt Sawtell examines the current state of cybersecurity in the credit union industry, where it’s going, and what credit unions should be doing to improve their security and prepare for increasingly high demands in examinations and insurance.
Credit Unions Vs Banks: Finding My Financial BFF
Long-time bank customer and recent credit union industry employee, David Boden, wonders if his money really is better off with a credit union over a bank and goes on a informational journey to finally learn which is best for him.
Staying In One’s Lane
In an effort to grow, financial institutions are at risk of veering in directions that do not align with their foundations or their members’ best interests, argues Chip Filson, who urges credit unions to stay in their lane.
NCUA Passes Rule to Remove Barriers to Credit Unions Working with Fintechs
During its eighth open meeting of 2023, the NCUA Board unanimously approved a new rule that will improve the ability of federally insured credit unions (FICUs) to partner with financial technology companies, reports CUSO Magazine’s Esteban Camargo.
The Power of Empathy in Sales
When it comes to sales, it can be all too tempting to put the money before the member. Sales expert Nick Green provides insight on how selling with empathy builds trust and creates a member-first mentality that can lead to more cross-selling success.
Save Time, Increase Revenue, and Create a Robust Customer Experience with AI Chatbots
In the new wave of AI technologies and applications, Web Applications Developer Casey Smith urges credit unions to consider the benefits of adding an AI chatbot to their websites to assist members at all hours of the day/
Resumes Almost Always Lie: How to Identify the Right Talent and Interview Through the Façade
No resume is a completely accurate representation of a candidate, they are curated and often exaggerated snapshots of what the applicant wants you to see. Phil Bacalia offers advice on how to find the true person beneath the resume jargon and determine the best candidate for the position.
