Digital Member Experience: The Key to Loyalty
Andrea Argueta warns credit unions of the dangers of becoming digital laggards and risks of falling behind on member expectations.
CFPB Slaps Navy Federal Credit Union with $95 Million “Junk Fees” Penalty
The Consumer Protection Financial Bureau announced it had agreed with Navy Federal Credit Union on a penalty totaling $95 million for authorize positive, settle negative overdraft protection practices spanning years; CUSO Magazine’s Esteban Camargo reports.
Is Your Branch an Island?
While all credit union branches may technically be part of the same financial institution, differences in operations, procedures, and policy can leave each of them feeling like their own island, disconnected from the mainland. Melissa Hammel encourages credit unions to review how they keep branches on the same page.
Readying Relevance: How IRFCU Dares to Innovate with Their Community
Nathan Anderson sat down with CEO of Ingersoll Rand Federal Credit Union, Thomas Mitchell, to learn more about his credit union’s commitment to staying relevant in their communities and how they followed through on that promise.
How Credit Unions Can Help Members with Economic Affordability Issues
As members struggle to afford the cost of living and avoid new auto purchases to save money, Tim Blochowiak encourages credit unions to consider offering vehicle protection plans to help members pay for potential costly repairs on their older vehicles.
Don’t Forget: Today Is Election Day for Credit Unions Too!
On Election Day, Emily Claus reminds credit unions that election results will have an impact on them as well and shares how they can stay up to date on credit union outcomes.
What to Do When Credit Unions Go Rogue: Part One
Chip Filson analyzes the merging habits of Credit Union 1 in Illinois, the businesses decisions and bonuses the follow these mergers, and the outcome for members and employees involved in part one of two.
The Hidden Horrors of a Visually Attractive Website
When it comes to website design, aesthetics tend to be top-of-mind for credit unions. However, Tony Muka cautions against prioritizing a website’s appearance over what lies beneath: the code, functionality, and security.
Malvertising is the Spooky Threat NCUA Wants You to Know About
NCUA’s recently published letter to credit union boards highlighted “malvertising”, a cyber security threat that credit unions should be aware of. CUSO Magazine’s Esteban Camargo explains what it is and what you can do to mitigate the risk.
NCUA Board Holds Open Meeting, Receives Briefings on Cybersecurity and New Charters
The National Credit Union Administration held its seventh open meeting of 2024 on October 24, during which they received briefs on cybersecurity and new federal charters established. CUSO Magazine’s Esteban Camargo reports on the meeting and what the board learned from the briefings.
