An Evolving Perspective on Credit Union Tools
As a 40-year credit union veteran, Mary VanAntwerp has seen a lot of changes in the way credit unions adapt new technology. As the tools change – so do her expectations and opinions of what they should do.
If Cross Selling Is a Burden, You’re Doing It Wrong
Monica Boguszewski was terrified of cross selling, until she realized the opportunity it created for her members to learn about helpful services. Now, she wants to make sure your training your staff to do the same.
How Many Members Does My Credit Union Have?
How does your credit union calculate its total member count? Keegan Daniel covers some of the best methods for determining member count, based on what best suits your needs.
Lessons from the For-Profit Sector: Corporate Governance
The financial crisis and high profile failures of companies like Enron has prompted companies to take a harder look at their oversight and board governance. Chip Filson looks at those measures and wonders if credit unions should be doing the same.
Are You Really Ready to Go Paperless?
It seems like everyone is obsessed with going paperless these days. While this can be money and time saving, it’s best not to dive in headfirst with unrealistic expectations. John Beauchamp will help you figure out where to go paperless, and where to take it slow.
Why Aren’t Credit Unions Robbed in Movies?
If you’re an avid movie goer, you might have noticed that you don’t see credit unions in films that often. Is this irrelevant? Or does it signal a lack of brand awareness or a marketing shortcoming in the industry? Emily Claus has some theories.
Five Things to Consider When Planning an IT Budget
There are a lot of moving parts that go into making a successful IT budget, good thing Matt Sawtell has some tips to help make your planning a little easier.
CUSO Turns 50: Celebrating CU*Answers
CU*Answers, a Credit Union Service Organization located in Grand Rapids, Michigan, will celebrate its 50th anniversary in 2020, marking it as one of the oldest CUSOs in the country.
What Millennials (and Pretty Much Everyone Else) Want
Millennials tend to be a bit of a head scratcher when it comes to guessing what will appeal to them the most. Thankfully, Megan Ernsberger has solved the mystery, and as it turns out, they’re just like everyone else!
What Goes On in a Co-Op’s Suggestion Box?
Suggestion boxes have taken many shapes and forms over the years, but what hasn’t changed is how frustrating they can be. Dawn Moore ponders the proper procedure for handling suggestions, especially when you’re the owner.
