Software Development: Turning A Car Into An Airplane
On the surface, software design can seem straightforward: build the tools your clients need. But Dawn Moore explains that the process is much more complex than it may seem, especially when you’re asked to turn a car into a plane!
Practice What You Preach: Connecting with Employees
It’s one thing to preach a friendly work culture and tote open-door policies, but it’s another to actively practice them. As a long-term employee turned recent executive, Dawn Moore explains how she and her fellow managers connect with team members across the organization.
Your Results May Vary: The Hidden Price of Customization
Dawn Moore warns credit unions against diving too deep into customization as the result can make shared resources and support materials confusing enough to members that they become useless.
A Tale of Two Credit Unions: One Member’s Experience in 2020
In response to last week’s article on things credit unions should focus on in 2021, Dawn Moore shares a story of two credit unions and how one excelled in member service during the pandemic while the other sat in silence.
eStatement Notifications: Useful or Useless?
Dawn Moore reflects over the history of electronic statements and ponders what purpose – if any – they currently serve for members.
Think Writing’s Important? Think Again. It’s Even More Valuable Than You Thought!
Writing shouldn’t just be a skill, it should be a core competency of your organization. Dawn Moore questions whether your credit union truly grasps the importance of writing, and suggests ways to have it play a bigger role.
What Goes On in a Co-Op’s Suggestion Box?
Suggestion boxes have taken many shapes and forms over the years, but what hasn’t changed is how frustrating they can be. Dawn Moore ponders the proper procedure for handling suggestions, especially when you’re the owner.
Are Credit Unions Afraid to Do Market Research with Their Members?
“Don’t tell my members about how they can do that. They might start getting ideas!” Why do credit unions treat free to use products and features as something to hide from their members? Why not use that member curiosity to reconsider strategy? Dawn Moore, an investigation.
How Come Dave Ramsey Tells People to Use a Debit Card for Everything…But I Can’t Buy a New Big Screen TV With Mine?
My Beef with Credit Unions — In this CUSO Magazine series, a long-time credit union member and industry insider vents about the decisions credit unions make in their day-to-day operations, and wonders why they take that strategy. In this second edition: why can’t I use my debit card to buy a TV and why won’t the credit union explain why?
Why Don’t Credit Unions Tell Members How They Make Money?
My Beef with Credit Unions — In this new CUSO Magazine series, a long-time credit union member and industry insider vents about the decisions credit unions make in their day-to-day operations, and wonders why they take that strategy. In this first edition: why is fee income something to be ashamed of around members?
