Converting all indirect members into full-fledged members is every credit union’s dream, though easier said than done. Emily Claus discusses how to make the most of your interactions with an indirect member and what roadblocks might be keeping them from committing to you as a primary financial institution.
As the credit union moves forward in engaging with artificial intelligence, Tonya Cohen reminds the industry why it’s important to handle the technology with care and caution, lest its misuse damage the credit union’s brand and member trust.
The CFPB has finally made a move in the overdraft fee standoff, triggering fast response from advocacy groups and financial institutions alike, reports Emily Claus.
With a new President incoming and NCUA Chair Todd Harper’s term ending in August 2025, Chip Filson is asking who credit unions would like to see appointed to the role, and what attributes that person will have.
Route 31 Credit Union’s Nick Green says waiting might be a bigger risk than taking the leap into new business ventures. Green shares what he believes good leaders must do to ensure their businesses don’t stagnate.
