Continuing his series on user experience, Sam Lechenet shares a few more tips on how to fix design flaws on your website and keep them from driving potential members into the arms of another financial institution.

The credit union world is chock full of acronyms. CUSO Magazine’s Esteban Camargo looks at community development financial institutions (CDFIs), low-income credit unions (LICUs), and minority depository institutions (MDIs); what they mean and the benefits each provide.

Opponents of the CFPB’s credit card late fee proposal are trying to shoot it down everywhere. So far, they are failing. The rule still is slated to go into effect next month. David Baumann reports on the latest developments.

Chip Filson details some recent moves made in the NCUA’s management of the NCUSIF investment portfolio and why he feels the agency is taking great missteps in its handling.

A website’s layout, tools, and features can make or break your credit union’s website. Potential members won’t wait around for your website to load or struggle to navigate your pages, they’ll simply move on. Sam Lechenet shares some design pitfalls to avoid and how you can best optimize your website to offer the best user experience.