Don’t Let New Technology Determine Your Strategy
John Beauchamp urges credit unions not to invest in new technology for the sake of being trendy and to remember that technology is meant to support a credit union’s strategy, not dictate it
Code Books: The Key to Unlocking Your Data
Whether we are aware of them or not, we use codes constantly in our everyday lives, and credit unions are no different. George Hopper explains why cultivating a code book is beneficial for your credit union, your data, and your members.
Technology Versus Slow Checkouts
In a world of self-service and convenience, Chip Filson examines ways in which companies are looking to slow things down and connect with their customers and how that might apply to credit unions.
Eastman Credit Union Teams Up With Arkatechture
Arkatechture CUSO, a technology company dedicated to empowering organizations with a better understanding of their business through data, has formed a partnership with Eastman Credit Union.
How to Manage Employees in Tech-Based Roles When You Aren’t
Being a manager requires keeping up with all your employees and their work. But what do you do when tasked with managing an employee whose work you don’t understand? Sarah Sweet provides insight on managing IT by focusing on the person, not the task.
Bold Vision for a Bold Future: A Case Study in Eliminating In-Person Teller Lines
In the age of self-service, many credit unions are asking themselves if they need a teller line anymore or if it can be done away with. Rick Preble of RVA Financial Credit Union has done exactly that, replacing his teller lines with ITMs. John Beachamp examines the motive behind the decision, the process, and how members took the shift.
Five Things You Should Know About Your Internet Domain Name
Web Developer Tony Muka shares five things all credit unions should know about their domain name and how they can find that information.
The Benefits of Card Controls and Push Notifications
With self-service still at the forefront of banking, offering members features such as card controls and push notifications seems like a no-brainer. But how do these features work and what benefits will they provide your members? Nicole Cooper shares her thoughts.
Top Five Reasons Your Credit Union Should Be Using Online Forms
Is your credit union taking advantage of online forms? Kristian Daniel argues you should be and explains what benefits they offer your members and your credit union.
The Secret to Planning a Hybrid Event
Julie Gessner sat down with friend and hybrid meeting expert Michelle Bottrall to talk about how it’s not enough to just do in-person or online-only events; you need to provide attendees with a hybrid experience.
