How to Bring Indirect Members Into the Fold
Converting all indirect members into full-fledged members is every credit union’s dream, though easier said than done. Emily Claus discusses how to make the most of your interactions with an indirect member and what roadblocks might be keeping them from committing to you as a primary financial institution.
How to Bring Back Neighborly Banking in 2024
As members crave digital and self-service banking methods, how can credit unions add a personal touch to such transactions? James White and Dan Catinella offer suggestions on how to bring back neighborly banking while still meeting member needs and expectations.
Font or Fiction: How Scammers Are Using Fonts to Trick Your Members
Scammers are always upgrading their toolset in the hopes of tricking your members out of money. Emily Claus covers the rise of Homograph Attacks and how you can best defend your credit union and its members from falling prey.
The Importance of Product Maintenance
Too often, credit unions roll out a product only to forget about it and any potential updates or improvements the product might need. Kristian Daniel emphasizes the importance of continuous product maintenance and the possible ramifications of failing to do so.
Are You Leveraging the Advantages of a Credit Union Controlled P2P?
While payment apps are rising in popularity, they can be inconvenient and leave members open to security risks. AJ Schalk explains the benefits of having an integrated P2P service at your credit union.
Bluestone’s Digital Expansion: Where Credit Union Meets FinTech
When Bluestone Federal Credit Union needed a way to service a large number of counties at once, they found their solution in the form of an online-only, FinTech-inspired expansion to their credit union. But how does a completely digital branch function under a physical credit union? And how can FinTech and credit unions combine? Emily Claus met with President Jeff Jorgensen to learn more.
Let’s Talk About Seniors and Online Banking
As the age-old belief that older generations prefer in-person banking over digital turns into a myth, Emily Claus discusses motivates behind the shift in preference and how credit unions can help their older members transition to digital.
COVID-19: How to Protect Your Members’ Mobile and Online Banking
In her second article on mobile banking during the pandemic, Barb Cooper discusses the rise in mobile banking scams, what your credit union can do to protect members, and what your members can do to protect themselves.
The Evolution of Currency: Person-to-Person Payments
From bartering how many how many apples a sheep is worth to sending payments electronically via our phones, person-to-person transactions have come a long way. Nicole Cooper discusses the benefits of these new methods, and how credit unions and members can get the most out of them.
How Online Is Your Credit Union? Do You Have a Branch at the North Pole?
According to Kyle Karnes, mobile and online banking technology have made it possible to establish a completely virtual credit union from just about anywhere – even the North Pole. Is it time for your credit union to make the trek?
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