Web Accessibility: Where Do We Stand?
When it comes to web accessibility, the government has long kept from giving any clear ruling, until recently. In light of new court rulings, Susanna Wojtkowiak dives into accessibility issues, common mistakes that can lead to lawsuits, and why being accessible is not optional, but essential.
The Five Keys to Good Customer Service Part Three: Build a Best Practice
In part three of her series on providing excellent customer service, Morgan VanEnk shares the wonders and benefits of keeping a best practice not only for yourself, but for your team.