Financial Wellness: The Heart of the Credit Union
In today’s economic climate, where 42% of Americans are living on survival budgets, credit unions have never been more critical to helping consumers achieve financial freedom. CUSO Magazine’s Emily Claus sat down with financial wellness champion Jamie Strayer to learn about how she’s transforming financial wellness across the country and how credit unions can work to put financial wellness at the heart of the credit union.
Overcoming the Myths of Full-Service Card Processing
Third party vendors are all too eager to convince credit unions they’re not equipped to handle card processing on their own, but one credit union CEO, Jim Ryan, proved them all wrong and show your credit union how you can too.
The Importance of Educating Members on Fraud Alert Procedures
Scams are on the rise, and one of the easiest tricks to get your members’ information is for them to impersonate the credit union. Kaylee Russell explains why educating your members on fraud alert procedures is the best defense for both the credit union and its members.
CFPB and Credit Unions Clash on Fee Income Reporting and Protections
In recent news on the never-ending clash between credit unions and the Consumer Financial Protection Bureau regarding fee income, credit unions are speaking out against new requirements making fee income public information, reports Emily Claus.
UX Mistakes Driving Users Away From Your Website (and How to Fix Them) Part Two
Continuing his series on user experience, Sam Lechenet shares a few more tips on how to fix design flaws on your website and keep them from driving potential members into the arms of another financial institution.
CDFI, LID, and MDI: What’s the Difference?
The credit union world is chock full of acronyms. CUSO Magazine’s Esteban Camargo looks at community development financial institutions (CDFIs), low-income credit unions (LICUs), and minority depository institutions (MDIs); what they mean and the benefits each provide.
CFPB’s Credit Card Late Fee Rule Change Still Slated for May 2024 Despite Staunch Opposition
Opponents of the CFPB’s credit card late fee proposal are trying to shoot it down everywhere. So far, they are failing. The rule still is slated to go into effect next month. David Baumann reports on the latest developments.
NCUSIF Investments: Repeating the Practice that Caused the Current Underperformance
Chip Filson details some recent moves made in the NCUA’s management of the NCUSIF investment portfolio and why he feels the agency is taking great missteps in its handling.
UX Mistakes Driving Users Away From Your Website (and How to Fix Them) Part One
A website’s layout, tools, and features can make or break your credit union’s website. Potential members won’t wait around for your website to load or struggle to navigate your pages, they’ll simply move on. Sam Lechenet shares some design pitfalls to avoid and how you can best optimize your website to offer the best user experience.
The Credit Card Competition Act and Its Implications for Card Rewards
As we continue this two-part series on interchange, Esteban Camargo discusses the Credit Card Competition Act of 2023, what supporters and opponents are saying about it, and what the aftermath of the 2010 Durbin Amendment might suggest is in store for credit cards.
