Decade in Review: Ten Big Things That Happened to the Credit Union Industry in the 2010s
As we dance off into a new decade, Emily Claus takes a look behind to examine the top trends, technologies, and moments that defined the credit union industry in the 2010s.
An Effective Process for Training New Team Members
Everyone learns in different ways, meaning it can be hard to know what methods will work best for new team members. Vice President of Client Services and Education, Laura Welch-Vilker offers insight into the most effective ways to train your new credit union staff, and what will provide the best long-term retention and understanding.
Understanding Your ATM, Debit or Credit Card Portfolios
Heather French dives in on the importance of understanding your cards portfolio and how you can use this information to benefit not only your members, but the credit union as well.
The Need for “Around-The-Clock” Customer Service
Living the nine to five life can make it difficult to do business with your credit union. Kasey Hawkins sees the need for around-the-clock customer service, and she has a few ideas on how her (and your) credit union can achieve that.
What Credit Unions Can Learn from Bank Purchases
Why do bank shareholders get a better deal during an acquisition by a credit union than member-owners in a credit union merger? Chip Filson breaks down the financial details of the two, and wonders why merged credit union owners get a raw deal.
The Evolution of Currency: Person-to-Person Payments
From bartering how many how many apples a sheep is worth to sending payments electronically via our phones, person-to-person transactions have come a long way. Nicole Cooper discusses the benefits of these new methods, and how credit unions and members can get the most out of them.
Board Member Liability in an Age of Litigation Part 2: Insurance and Fraud Prevention
In the second part of his educational series on board member liability, Patrick Sickels discusses insurance coverage that can protect a board, and the issues that can arise when the board isn’t ensuring a strong supervisory committee.
Software Updates: How Much Is Too Much?
With the amount of technology we have in both our personal and professional lives, Bob Colburn wonders if we can ever go a day without an update of some kind, and how to judge when we’ve hit the limit.
Why Fraud Happens
Employee fraud is unfortunately all too common in the credit union industry. But why does it happen? Auditing and compliance expert Marvin Johnson gives some background on the psychology of fraud so we can better prevent it.
Considering a Core Conversion? Here Are Some Things to Know Going In
Melissa Robinson knows there’s nothing quite like undertaking a core conversion, so to simplify the process, she’s offering a few ideas on how your credit union can stay committed and on top of the project.
